Your ACD profile settings provide your agents with some details about yourself. It is also where you set time zones and change your password.
Click on Profile from the ACD menu selection to open the Profile window. The window opens as a pop-up rather than a separate menu. You can press the Escape button on your keyboard to close it
Here are the different operations you can perform here:
Changing your profile picture
The title of the window is your name followed by “Account Owner.” Above the title is your profile picture, which is a generic person symbol by default. Hover your mouse on this symbol. It will change into a pen symbol.
Click and you will be prompted to navigate and select an image from your computer to replace the generic symbol.
Setting personal information
Below the title you can enter the following information:
Your First Name.
Your Last Name.
- Your Phone Extension.
Your Email Address - which doubles as your User Name.
Important - if you change your email address you will need to contact us to set you up with an initial new password.
Your mobile phone number.
- Your First Name.
- Setting time zones
The next two fields are pull-down menus to change time zones:
Customer-Default - is where you select the country and time zone of your main client’s base.
Country - The next field is where you select your own country of location.
- Customer-Default - is where you select the country and time zone of your main client’s base.
Changing your password
Next, are the important Change Password fields.
To change your password, first enter the new password in the “Change Password” field. Then reenter it in the “Confirm Password” field to verify you made no typos.
Saving your changes or canceling them
When you are done, click the Update button to record all the changes you made.
If you don't want to save your changed, press the escape button on your keyboard or drag the scrolling-slider on the right side of the window. Either method will to close the Profile window without recording any alterations.