What to Do If You Forgot Your Password?

If you forgot your password, log into the ACD panel in either of the following ways: 

  •  Use your web browser to visit the Telebroad home page at www.telebroad.com

    • If you are on a desktop computer:

      • Click the menu button on the top right corner.

      • Select Login>ACD panel.

    • If you are on a smartphone or a tablet:

      • Tap the menu bottom on the top right

      • Tap the login menu.

      • Tap ACD Panel.

  • Or use your web browser to type in the following address, which will bring you directly to the login screen:

No matter what method you use, you will end up at an introduction screen, providing you with information about the main features and tools of the ACD panel. Here simply click or tap GO TO ACD to access the login screen.

Once you are at the login screen:

Click the Forgot Password? link and a new window will open where you will be asked to provide your email address. If you make a typo you will get an error message saying "Email not found."

Instructions of how to reset the password will now be emailed to you.

It is important to consider that the email with the instructions may arrive in your Spam folder. So first check to see if it is there. If you still don't see the email try sending it again from the "Need Help?" link.

Still can't see it? You should contact us for help:

Or see the following link for more contact information or to submit an online communication form:


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