How to Create New Alerts?

Alerts allow the ACD administrator to stay on top of events that affect call flow and load, providing customers with better service and responsiveness. 


Alerts can be viewed in the Live Dashboard, on the top right corner, showing alerts that have been triggered.


The panel only shows the latest three alerts, but you can click View all to see more alerts. 


To create new alerts or edit existing ones, you need to access Alerts Manager

For a comprehensive overview of the Alert Manager see Alert Manager User Guide

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