Alerts allow the ACD administrator to stay on top of events that affect call flow and load, providing customers with better service and responsiveness.
Alerts can be viewed in the Live Dashboard, on the top right corner, where alerts that have been triggered are displayed.
The panel only shows the latest three alerts, but you can click View all to see more alerts.
To create new alerts or edit existing ones, you need to access Alerts Manager from the ACD Panel menu.
For a comprehensive overview see the Alert Manager user guide.