What to Do If You Forgot Your Password or User Name?

If you forgot your TeleConsole password (or User name), you can access a screen that will help you retrieve it.

First do either one of the following: 

  • Use your web browser to visit the TeleBroad home page at www.telebroad.com


    blob1476003364839.png

    Click the Login here link on the upper right corner. This will bring you to the App page, giving you access to many of TeleBroad's products and services. 


    Click on GO TO TELECONSOLE on the right side of the screen.

    blob1476003121366.png

 

  • Or use your web browser to type in the following address, which will bring you directly to the login screen -  https://app.telebroad.com/

    Now click the Need Help? link and a new window will open where you will click in the option box to select between "I forgot my User name" or "I forgot my password".

    blob1476107512996.png














    blob1476108242392.png





    Provide your email address and click continue. If you made a typo with your email and the system can't find it in our data base, you will get an error message saying "Failed to send request!".  


    Instructions of how to reset the password will be then emailed to you.


    It is important to consider that the email with the instructions may arrive in your Spam folder. So first check to see if it is there. If you still don't see the email try sending it again from the Need Help? link as you may have made a mistake, entering an email that does exist in our database but belongs to someone else.



    Still can't see it? You should contact us for help:

  • Dial 611 from any Telebroad phone

  • Dial  (877) 6-Telebroad (Toll Free)

  • Email: support@telebroad.com

  • Or see the following link for more contact information or to submit an online communication form:


    http://www.telebroad.com/contact_us.html


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.