Getting Started and an Overview of the Teleconsole

The TeleConsole provides an agent or a user with a central communication hub to perform, receive, and access calls, messages, voicemails, faxes, contacts, and logs.



Getting Started 


You can access the TeleConsole in either one of two ways:


  • Use your web browser to visit the Telebroad's home page at www.telebroad.com

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    Click the Login here link on the upper right corner. This will bring you to the Apps page, giving you access to many of Telebroad's products and services.


    Click on GO TO TELECONSOLE On the right side of the screen.

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  • Or use your web browser to type in the following address, which will bring you directly to the login screen -

    https://app.telebroad.com/

    Once you are at the login screen:

    Provide your User Name and Password. If you don’t have a User Name, please contact us to set one up.

    You can click the "Remember Me" box to save your password and avoid having to retype it in the future.

  • If you forgot your password or your user name, click the Need Help link and you will be asked to provide your email. Instructions regarding your password or user name will be then emailed to you.

    For more detailed information see What to do if you forgot your password?

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Overview


Once you have logged into the TeleConsole you will be presented with the main screen, which has six different components. In this guide we will only review Phone status (1) and Active calls (2) in details, while covering the other component only in general terms.

Refer to specific user guides for extended details regarding the other components.


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1. Phone Status and Log out.

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Click here and select to Log Out of the TeleConsole, or select your phone Status from one of the default choices. 


There are two types of a phone statuses, either Available, marked by a green check mark icon, or Unavailable, marked by red minus icon. Next to each status you see its related message.

The default choices are Available, Busy, accepting Urgent calls only, or accepting Text only (that is text messages). You can add more statuses from the TeleConsole's settings menu.



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Your phone status tells your availability to other phone users in the company as well as the call-center administrator. Other users see it from the TeleConsole under Contacts>Company, as shown here,  and the ACD Administrator will see it on his ACD Panel.

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2. Active Calls 


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This icon only appears if you have live calls. It has a counter showing the number of active calls in progress.

Click the icon to switch to the Active Calls window - showing both calls you received and dialed. Now click any active received call to select it and one of the icon on the bottom of the screen - Pick up call to answer it, Hang up call - to end it, and Forward call - to transfer it.



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If you are on the TeleConsole screen (and not on other web pages or computer applications) any new call will also bring up a pop-up window with similar choices, giving you an extra method to handle calls. In the window, instead of hanging up the call you choose to Ignore it, and instead of picking up a call you Answer it.


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Once you answer a call, in either way, more choices become available. 



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Forward call and Hang up call are the same. Park call - allows you to put the call on hold. Dial pad - gives you a numeric keyboard so you can make selections from phone menus. Record call - is self explanatory, but because of possible storage limitations you may need to have this feature activated by your administrator or contact us.



3. 
The TeleConsole Menu and Profile

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This menu is important because it gives you access to your Profile, where you can change your password


Other features on this menu include toggling your availability status and forwarding options.


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4. Settings


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There are many choices here regarding Phone settings, Voicemail settings (including the ability to change your voicemail PIN), and General settings.



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5. Messages, Call Logs, and Contacts


This is where you access messages, voicemails, and faxes. It is also where you can add and modify contacts and where you can review a log of your call history. 



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6. Communication tab


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Here you can make a new call, start a new chat or SMS message, or send faxes.


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