Clients who call your company will be end up at times being put on hold. It is important that during the hold period they don't hear complete silence, and left to wonder if the call is still taking place. Playing your clients a music while they are holding indicates to them they are still being taken care of. It also shows them that your company is a professional business with a quality customer service and advanced communication system.
Telebroad offers music on hold with every calling package. Choose the music your clients will hear from a variety of available loops and radio stations, or upload a music to fit your personal taste.
Additionally you can have different music for different departments or phone numbers, providing clients with an even better personalized experience. The feature is great for companies serving different sets of clients but any company would benefit from offering this better personalized calling experience.