Contacts

You can access Contacts in two ways:

  • From the TeleConsole's menu, which will take you directly to the Contact's main screen.



  • From any other menu that offers the option to view Contact Info or to Create new contact/Add to existing. This will take you directly to a contact entry or details screen.



As you can see above the contacts screen has two tabs - Personal and Company. 



Personal Contacts

Personal contacts refer to all your business personal contacts. That is clients or costumers that you work with (as opposed to fellow workers that you work with).  These are marked with a purple icon.



In the mobile TeleConsole version, personal contacts also include your private personal contacts from your phone. These are marked with a blue icon and the word MOBILE next to the contact's name.



You can also think of personal contacts as outside contacts - that is contacts outside the internal phone system in your office.


Tap the magnifying glass icon to search among both business and private personal contacts. Matching results will be continuously shown as you type.  




Adding new personal contacts

Tap the add contact icon on the bottom right to add a new personal contact.

You will be prompted to select to Add to Phone - for your private personal contacts, or Add to Teleconsole - for your business personal contacts.



  • Add to Teleconsole




    • Enter the contact's First Name, Last Name, and Email Address.

    • Tap + Add below First Name to add a field for the contact's phone number. Tap and select if the phone number is the contact's Work, Mobile, or Fax.


    • Tap the camera icon to add a picture to the contact.

      A window will open, prompting you to select a source for the picture. You can either use your mobile device's camera, if you are present with the contact, or select an existing picture from one of your galleries or cloud drives. Note that to navigate to a specific local directory, you may need to have a file utility app installed (in the example shown here it is the ES File Explorer).  


    • Lastly you can toggle the contact's status to be Set (to) Public mode.



      If this is enabled, the contact will not only appear in your own Personal contacts, but also appear in the the Personal contacts of every other user in the company. In other words public contacts are shared by everyone in your company, while non-public contacts are only available for you.

  • Add to Phone

    • You can select where to save the contact. The default choice is Device - your phone's internal memory. Tap it and you will see more choices.

      You can also save the contact to your:
      • SIM card - handy when you upgrade phones as your contacts move with your SIM to your new phone .
          
      • Your Google account - giving you access to the contact from any other Android device that shares your Google account.

      • Any other available cloud account, like the Samsung account shown here.



    • Tap the face icon to add a picture to the account. You will be prompted to either select Image from your local photo album, or Take picture with your camera if you are present with the contact.



    • Add the contact's Phone number.

      You can tap the + icon next to the phone number field to add additional phone number fields.


      You can tap the Mobile field to change the type of the phone number.


    • Add the contact's Email.

      You can tap the + icon next to the email field to add additional phone number fields.


    • (Optional) Tap to assign the contact to one of the existing Groups. The default is Not assigned.

       You can also tap Create to add a new group.



    • (Optional) Tap to select the contact's unique Ringtone.

    • (Optional) Tap to Add another field and select among the available options.



Editing, deleting, and contacting a personal contact


Tap any contact (private or business) to open a screen showing more information about the contact, such as his email.

Tap the menu on the upper right corner to see the options to Edit the Contact - taking you to a similar screen as when you created the contact, or Delete the contact.

Tap the contact's phone number to display contacting options at the bottom of the screen.


  • Tap the phone icon, on the bottom left, to call the contact - his number will be automatically dialed.


  • Tap the phone icon, on the bottom middle, to send a text message to the contact - his number will be automatically entered as the recipient of the message.


  • Tap the document icon, on the bottom right, to send a fax to the contact - his number will be automatically entered as the recipient of the message.


Company Contacts




Company contacts is a list that includes all the users, agents, and co-workers on your office phone system. Instead of phone numbers, a direct extension number is shown below the name of each user. You can also think of company contacts as inside contacts - that is contacts solely on the internal phone system in your office.

Company contacts are created by your telephone system administrator. Every time a new worker joins the company, the administrator creates a system record for him and assigns him an extension. This new worker will automatically show up in your company contacts list.

Because of this you cannot add or delete company contacts. 

There are only two things you can do here:

  • You can tap the magnifying glass icon to search for company contacts. Matching results will be continuously shown as you type.  

  • Tap any contact to display communication choices for it.


    • Tap the phone icon to call the internal extension of the contact.

    • Tap the chat icon to start an internal chat with the contact.

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