- Hardware Buying Guides
- Software – Analytics | TeleConsole
- Telephone Numbers – Porting, E911, and More
- System Features
- Telebroad Apps and Integrations
- Telephone User Guides
- Zapier Integrations
If you are a small business owner your telephony needs may be modest, but Telebroad can still provide you with the latest technology for efficient business communication. Following is an overview of Telebroad resources available to get you started.
Hardware Buying Guides
The Telebroad business communication solution is completely cloud-based and can be implemented with your existing PCs or mobile devices and a broadband connection.
Additional hardware, however, can improve the calling experience and productivity of your users. It can also upgrade your office with access control and overhead announcement capabilities directly integrated with the Telebroad system.
To simplify your purchasing experience we have compiled lists of recommended hardware for optimal performance with our systems. It is very important to follow our recommendations when it comes to buying or replacing your router.
Follow these links for more information and buying advice on specific hardware:
- Telephones: Corded SIP Phones | Cordless SIP phones | Conference SIP phones
- Telephone accessories: Mounting brackets | Headsets | Replacement handsets
- Networking: Routers
- Office access: Door phones | Keypads
- Office announcements: Overhead paging system
You can also take a look at our warranty and limitation of liability and no-question-asked return/exchange policy.
Software
Analytics – for call center or simple phone system administration
Telebroad's Analytics is a collection of tools and web interfaces providing you with statistical and advanced reports.
Analytics also includes an administration feature for a simple phone system. It has a control panel for all active and holding calls where calls can be assigned or recorded. A listen-in feature helps with training and supervision.
Statistical measurements are kept for call traffic, users' activity, and group loads. A detailed log of calls, with audio recordings, is also maintained for administration purposes.
See detailed user guides and FAQ for Analytics here
TeleConsole – for users and agents
The primary software tool for your office users is Telebroad's TeleConsole.
The TeleConsole provides your users with a personal control panel to track, monitor, and manage all of their daily communications. The user can make, receive, and access calls (including a PBX functionality for internal company calling), messages, voicemails, faxes, and contacts. It also provides logs with specific details about call history, length of calls, and customer information.
The TeleConsole runs on various platforms:
- Mobile – see Android user guides/FAQ or iOS user guides/FAQ.
- Desktop – see Windows/macOS/Web user guides and FAQ. This version offers a very useful team and direct chat feature for an enhanced office communication experience.
Telephone Numbers – Porting, E911, and More
We have a whole section of the support portal to help you with anything related to phone number setup and requirements.
- Porting – If you are porting services from another provider we have a general description of what the process entails as well as detailed step-by-step instructions to make porting numbers and services to Telebroad timely and easy.
- An extensive overview of E911 support procedures and steps you may need to perform to ensure all your Telebroad phone numbers have access to emergency services.
- Examine how Metered Extensions let you save on monthly subscription fees for users with low call volume needs.
- Learn how Cloned Extensions save you money by doubling the potential of an existing extension.
- Enhance accessibility to agents and users with Toll-free numbers and Direct Inward Dialing.
System Features
Telebroad offers many system features to help you administrate your call center and enhance the productivity of your office users.
- Administration features such as advanced reports and ACD functionality for when your business is ready to expand.
- Business identity features for stronger brand recognition of your products or services.
- Mobility features to allow you and your office users to take work on the road and remain available to clients anywhere.
- Productivity features to improve the efficiency of your workflow.
- Inbound calling features for better client accessibility and calling experience.
- Customer service features to give your clients a better overall experience.
- Other features such as virtual fax machine and PBX calling card.
Telebroad Apps and Integrations
Telebroad's free apps complement the functionality of your existing software or integrate with other platforms to provide use of your Telebroad account and communication services
Highlight to Call/Fax/Message – one of the advantages of installing the Desktop TeleConsole app is a set of global keyboard shortcuts that let users highlight and call, fax, or message phone numbers on any website, app, or document.
Print2Fax – lets users send faxes directly from any Windows program.
Directory Calling – is a simple Windows app that allows you to find and call contacts on the company's phone system. Unlike the TeleConsole, your personal contacts are not available here.
Zoho PhoneBridge Integration – an online integration that connects a Zoho CRM account with Telebroad's VoIP services, giving the CRM user a click-to-call function for any Zoho contact, automatic logging of a user's calls to his Zoho's activity records, and a pop-up window for incoming calls.
Telephone User Guides
We have user guides to get you started with basic phone functions and operations. Our system features dial codes allow for quick execution of certain phone functions. Provisioning walkthrough guides will help you with the initial phone setup.
User guides for Poly SIP phones – VVX 301/311, VVX 401/411, VVX 601, and VVX 250/350/450.
User guides for Yealink SIP T4 series models (T43U, T46U, T48U) and T5 series models (T53/T53W, T54W/T57W, and T58W/VP59.) For the discontinued but still widely used T46S/T48S models refer to the user guides for the T46U/T48U models.
User guides for Yealink DECT (wireless) phones W73P/W76P/W78P.
Conference phones user guides – Poly Trio series and Yealink CP925/965/935W. See also user guides for the discontinued but still widely used CP960 model.
You can also find quick reference guides and key layouts for all the above models here.
If you have an older phone, see this folder of user guides for discontinued/unsupported models, including some Cisco and Konftel phones.
Zapier Integrations
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and share data.
Integrations can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select the Telebroad module and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.
Learn how to create Zaps here.