Getting Started and an Overview

Jump to:

Phone Status and Log Out

Active Calls

The TeleConsole Menu and Profile

Settings

Messages, Call Logs, and Contacts

The communication tab



The TeleConsole provides an agent or a user with a central communication hub to perform, receive, and access calls, messages, voicemails, faxes, contacts, and logs.


Getting Started


You can access the TeleConsole in two ways:

  •  From Telebroad's website...

    • If you are on a desktop computer:


      • Click the Login button on the top right corner and select Teleconsole.


    • If you are on a mobile device:

      • Tap the menu button on the top right corner.


      • Tap the login menu and select TeleConsole.



  • Or just type the following address in your web browser:

    https://app.telebroad.com


No matter how you access the page, you will end up at the login screen.




Once you are at the login screen:


  • Click SIGN IN WITH GOOGLE, if you want to use your Google account to access the TeleConsole.

  • Provide your User Name and Password and click SIGN IN if you prefer to use your Telebroad account for signing in.

    If you don’t have a User Name, please contact us to set one up.

  • You can click the "Remember Me' box to save your password and avoid having to retype it in the future.

  • If you forgot your password, click the Forgot your password? link and you will be taken to a screen where where you will be asked to provide your email. Instructions of how to reset the password will be then emailed to you.



    For more detailed information see the article What to do if you forgot your password?

  • Click the Google Play or App Store links if you want to download the mobile app version of the Teleconsole.

Overview


Once you have logged into the TeleConsole you will be presented with the main screen, which has six different components. 


In this guide we will only review Phone status (1) and Active calls (2) in details, while covering the other component only in general terms.

Refer to specific user guides for extended details regarding the other components.


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 Phone Status and Log out - 1 

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Click here and select to Log Out of the TeleConsole, or select your phone Status from one of the default choices. 


There are two types of a phone statuses, either Available, marked by a green check mark icon, or Unavailable, marked by red minus icon. Next to each status you see its related message.

The default choices are Available, Busy, accepting Urgent calls only, or accepting Text only (that is text messages). You can add more statuses from the TeleConsole's settings menu.




Your phone status tells your availability to other phone users in the company as well as the call-center administrator. Other users see it from the TeleConsole under Contacts>Company, as shown here, and the ACD Administrator will see it on his ACD Panel.



Active Calls - 2 


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This icon only appears if you have live calls. It has a counter showing the number of active calls in progress.


See call notifications as another way to keep on top of incoming and outgoing calls.

Click the icon to switch to the Active Calls window - showing both calls you received and dialed. Now click any active received call to select it and one of the icon on the bottom of the screen - Pick up call to answer it, Hang up call - to end it, and Forward call - to transfer it.


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If you are on the TeleConsole screen (and not on other web pages or computer applications) any new call will also bring up a pop-up window with similar choices, giving you an extra method to handle calls. In the window, instead of hanging up the call you choose to Ignore it, and instead of picking up a call you Answer it.



Once you answer a call, in either way, more choices become available at the bottom of the screen.



The Forward and Hang up options are the same as above. Hold - puts the call on a hold. The caller may hear music, depending on your phone line settings. Dial pad - gives you a numeric keyboard so you can make selections from phone menus. Mute - will prevent the caller from hearing you, until you click this open again.

The TeleConsole Menu and Profile - 3


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This menu is important because it gives you access to your Profile, where you can change your password


Other features on this menu include toggling your availability status and forwarding options.



Settings - 4 


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There are many choices here regarding Phone settings, Voicemail settings (including the ability to change your voicemail PIN), and General settings.




Messages, Call Logs, and Contacts - 5 


This is where you access messages, voicemails, and faxes. It is also where you can add and modify contacts and where you can review a log of your call history. 


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Communication tab - 6



Here you can make a new call, start a new chat or SMS message, or send faxes.

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