Messages - Voicemails, Texts, and eFaxes

Messages is the default screen shown when you first sign-in to the TeleConsole. Here you can see all your voicemails, eFaxes, and text (SMS) messages. 


Access the screen at any time from the menu at the bottom by tapping the Messages button.



Another way to view messages is from the Documents tab under your profile, where the messages are grouped by type. See the profile user guide for more details.


New messages are displayed in blue color. Messages you have already viewed are displayed in grey.

Tap the magnifying glass icon and type any number or name followed by the    key on your virtual keyboard to display relevant records.

By default all types of messages are shown on the screen. Tap the funnel ion on the top-right to select to show either All Messages or to just show Fax messages, SMS Messages, or Voicemail messages.

 

New Text and New Fax

Tapping the Pen icon at the bottom-right corner will show the options for Send a (new) Text Message, or Send a (new) Fax



Send Text Message


The text message (the beginning of a conversation with the recipient, hence the title) will be delivered from your Telebroad business SMS number (646-699-1360 in the example shown here) and not from your Android phone number.


If you have more than one Business SMS number select the active one from either the TeleConsole's general settings or simply by tapping the number on the conversation screen.


If you don't have a business SMS number speak to your administrator or with us to set one up.


Enter the name or number of a recipient's mobile or text compatible number (such as a business or VoiP SMS). As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Now, enter your text message in the text field and tap (paper airplane icon) to send it.

If your phone supports it, you can also tap the microphone icon and dictate the message instead of typing it.


Tap the camera icon to take or attach a picture. You can slide images from your phone's gallery left or right and tap one to select it. Drag the images up to open the gallery on the entire screen.

After you select an image you can tap    to remove it if you changed your mind.

The camera options may change depending on your phone's Android version and configuration. But in the example show here you can tap    to enable or disable the flash, tap    to switch to selfie mode, and tap    to take a picture and immediately attach it to the message. 



You can insert emojis to a message directly from your virtual keyboard. Android keyboards varies from one mobile device to another and additional ones can be installed. Shown here are two examples of how to access emojis from a keyboard.

Example 1- you need to long-press the key to the left of the space bar (which usually has a microphone icon on it) than tap the emoji icon. After you select an emoji the key next to the space bar will provide direct access to emoji. Long-press it again and select a different shortcut if you prefer.


Example 2 - you need to tap the key that switches the keyboard to numbers and symbols than tap the emoji icon. 



New Fax


The fax will be sent from the number indicated at the top (347-436-7740 in the example shown here). To change it refer to the TeleConsole's channels settings


Enter a recipient name or phone number (the recipient's fax can be a physical one or a virtual one like the TeleConsole).



As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Select the document to fax by tapping Attach PDF Document or Attach an image. All your available storage or image locations will be displayed. You can also Take a Photo of a printed document.

If the Internal storage is not shown tap Recent and then select Show internal storage from the menu on the top-right corner.



When attaching an image you can crop it by dragging around the corner blue circles. You can also select the color of the faxed image - keep it with the ORIGINAL colors, enhance the colors with MAGIC COLOR, convert it to colors with GRAY MODE, or convert it to black and white by taping B AND W


 


Once you have select a PDF file or an image it will show under File Selected. Tap SEND FAX to send it. 




The Voicemail Message Screen


Voicemails are marked by the recording tape icon .


Tap any voicemail message to open a screen where you can listen to it. The screen shows the mailbox where the voicemail was recorded to, the name and caller ID of the caller (if available), and the date and time the voicemail was left.

From the menu on the top-right you can select to Send SMS message back to the person who left the message using his caller ID information. You can also Download the voicemail as a .wav file to the local storage of your device. The file will be stored in the TeleConsole/Voicemails directory.



To play the message tap the play icon  .


Tap the play icon again to pause playing the message. You can also drag the play pointer around to skip or replay portions of the message.

Tap the speaker icon  to switch the speaker on and off. 


Tap the trash can icon  to delete the message. You will be prompted to approve the deletion.


To call the person who left the message using his caller ID information tap the dial icon  .


See the Making Calls and Call Screen Options guide for more information about usage.



The Text (SMS) Messages Screen


Text messages are marked by the speech bubble icon .


Tap any text message to open a screen where you can see and respond to the message.


Type a response to the message in text field at bottom of the screen and tap the paper plane icon to send it.





Fax Messages Screen


Faxes are marked by the document icon  .


Tap a fax message to open the screen where you can see the its content.


Tap the menu on the top-right corner for options to Delete the fax or Fax the sender back with his caller ID that will be automatically entered in the corresponding recipient field. You can also Download the fax. It will be saved to your local device storage in the TeleConsole/Faxes directory.


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