Messages - Voicemails, Texts, and eFaxes

Messages is the default screen shown when you first sign-in to the TeleConsole. Here you can see all your voicemails, eFaxes, and text (SMS) messages. 


Access the screen at any time from the menu at the bottom by tapping the Messages button.



Another way to view messages is from the Documents tab under your profile, where the messages are grouped by type. See the profile user guide for more details.


New messages are displayed in blue color. Messages you have already viewed are displayed in grey.

Tap the magnifying glass icon and type any number or name followed by the   key on your virtual keyboard to display relevant records.

By default all types of messages are shown on the screen. Tap the selection menu on the top-right to select to show either All Messages or to just show Fax messages, SMS Messages, or Voicemail messages.


 

New Text and New Fax

Tapping the Pen icon at the bottom-right corner will show the options for Send a (new) Text Message, or Send a (new) Fax



Send Text Message


The text message (the beginning of a conversation with the recipient, hence the title) will be delivered from your Telebroad business SMS number (646-699-1360 in the example shown here) and not from your Android phone number.


If you have more than one Business SMS number select the active one from either the TeleConsole's  general settings or simply by tapping the number on the conversation screen.



If you don't have a business SMS number speak to your administrator or with us to set one up.


Enter the name or number of a recipient's mobile or text compatible number (such as a business or VoiP SMS). As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Now, enter your text message in the text field  and tap the paper airplane icon to send it.

If your phone supports it, you can also tap the microphone icon and dictate the message instead of typing it.



New Fax


The fax will be sent from the number indicated at the top (347-436-7740 in the example shown here). To change it refer to the TeleConsole's channels settings


Enter a recipient name or phone number (the recipient's fax can be a physical one or a virtual one like the TeleConsole).



As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Select the document to fax by tapping Attach PDF Document or Attach an image. All your available storage or image locations will be displayed. You can also Take a Photo of a printed document.

If the Internal storage is not shown tap Recent and then select Show internal storage from the menu on the top-right corner.



When attaching an image you can crop it by dragging around the corner blue circles. You can also select the color of the faxed image - keep it with the ORIGINAL colors, enhance the colors with MAGIC COLOR, convert it to colors with GRAY MODE, or convert it to black and white by taping B AND W


 


Once you have select a PDF file or an image it will show under File Selected. Tap SEND FAX to send it. 




The Voicemail Message Screen


Voicemails are marked by the recording tape icon .


Tap any voicemail message to open a screen where you can listen to it. The screen shows the mailbox where the voicemail was recorded to, the name and caller ID of the caller (if available), and the date and time the voicemail was left.

From the menu on the top-right you can select to Send SMS message back to the person who left the message using his caller ID information. You can also Download the voicemail as a .wav file to the local storage of your device. The file will be stored in the TeleConsole/Voicemails directory.



To play the message tap the play icon  .


Tap the play icon again to pause playing the message. You can also drag the play pointer around to skip or replay portions of the message.

Tap the speaker icon  to switch the speaker on and off. 


Tap the trash can icon  to delete the message. You will be prompted to approve the deletion.


To call the person who left the message using his caller ID information tap the dial icon  .


See the Making Calls and Call Screen Options guide for more information about usage.



The Text (SMS) Messages Screen


Text messages are marked by the speech bubble icon .


Tap any text message to open a screen where you can see and respond to the message.


Type a response to the message in text field at bottom of the screen and tap the paper plane icon to send it.





Fax Messages Screen


Faxes are marked by the document icon  .


Tap a fax message to open the screen where you can see the its content.


Tap the menu on the top-right corner for options to Delete the fax or Fax the sender back with his caller ID that will be automatically entered in the corresponding recipient field. You can also Download the fax. It will be saved to your local device storage in the TeleConsole/Faxes directory.


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