Messages - Voicemails, Texts (SMS/MMS), and eFaxes

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Overview


Messages is the default screen shown when you first sign-in to the TeleConsole. Here you can see a summary of all your voicemails, eFaxes, and text (SMS/MMS) messages. Each can be tapped to access its content and additional related options. You can also send a new text or a new fax.


Access the screen at any time by tapping  .



Another way to view messages is from the Documents tab under your profile, where the messages are grouped by type. See the profile user guide for more details.


New messages are displayed in blue. Messages you have already viewed are displayed in grey.

Tap   (search) and type any number or name followed by the      key on your virtual keyboard (or any equivalent key) to display relevant records.

By default all types of messages are shown on the screen. Tap     (funnel) on the top-right to select to show either All Messages or to just show Fax messages, SMS Messages, or Voicemail messages.

 

New Text and New Fax


Tapping    at the bottom-right corner will show the options for Send a (new) Text Message, or Send a (new) Fax



Send a New Text Message


The text message (the beginning of a conversation with the recipient, hence the title) will be delivered from your Telebroad business SMS number (646-699-1360 in the example shown here) and not from your Android phone number.


If you have more than one Business SMS number select the active one from either the TeleConsole's general settings or simply by tapping the number on the conversation screen.


If you don't have a business SMS number speak to your administrator or with us to set one up.


Enter the name or number of a recipient's mobile or text compatible number (such as a business or VoiP SMS). As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Now, enter your text message in the text field and tap   (paper airplane) to send it.

If your phone supports it, you can also tap the microphone icon and dictate the message instead of typing it.


Tap the camera icon to take or attach a picture. You can slide images from your phone's gallery left or right and tap one to select it. Drag the images up to open the gallery on the entire screen.

After you select an image you can tap    to remove it if you changed your mind.

The camera options may change depending on your phone's Android version and configuration. But in the example show here you can tap     to enable or disable the flash, tap    to switch to selfie mode, and tap     to take a picture and immediately attach it to the message.



You can insert emojis to a message directly from your virtual keyboard. Android keyboards varies from one mobile device to another and additional ones can be installed. Shown here are two examples of how to access emojis from a keyboard.

Example 1- you need to long-press the key to the left of the space bar (which usually has a microphone icon on it) than tap the emoji icon. After you select an emoji the key next to the space bar will provide direct access to emoji. Long-press it again and select a different shortcut if you prefer.


Example 2 - you need to tap the key that switches the keyboard to numbers and symbols than tap the emoji icon. 



Send a New Fax


The fax will be delivered with the caller ID indicated at the top (347-436-7740 in the example shown here). This number is different than your actual eFax line (which are managed in TeleConsole's channels settings). It is a caller ID applied to it. You can tap it to change it and select a different caller ID from the available list.



Enter a recipient's name or phone number (the recipient's fax number can be associated with a physical fax machine or a virtual "device" like the TeleConsole). As you type, any matching entries from your company or personal contacts will be shown. Select the one you want. If the contact has more than one number all of them will be displayed at the bottom of the screen.



Select the document to fax by tapping Attach PDF Document or Attach an image. All your available storage or image locations will be displayed. You can also Take a Photo of a printed document.

If the Internal storage is not shown tap Recent and then select Show internal storage from the menu on the top-right corner.



When attaching an image you can crop it by dragging around the corner blue circles. You can also select the color of the faxed image - keep it with the ORIGINAL colors, enhance the colors with MAGIC COLOR, convert it to colors with GRAY MODE, or convert it to black and white by taping B AND W


 

Once you have select a PDF file or an image it will show under File Selected. Tap SEND FAX to send it. 



The Voicemail Message Screen


Voicemails are marked by the recording tape icon - .


Tap any voicemail message to open a screen where you can listen to it. The screen shows the mailbox where the voicemail was recorded to, the name and caller ID of the caller (if available), and the date and time the voicemail was left.

From the menu on the top-right you can select to Send SMS message back to the person who left the message using his caller ID information. You can also Download the voicemail as a .wav file to the local storage of your device. The file will be stored in the TeleConsole/Voicemails directory.


Tap    to play the message.


Tap    again to pause playing the message. You can also drag the play pointer () around to skip or replay portions of the message.

Tap    icon  to switch the speaker on and off.


Tap    to delete the message. You will be prompted to approve the deletion.


To call the person who left the message using his caller ID information tap dial - .  See the Making Calls and Call Screen Options guide for more information about usage.


Tap    to access more voicemail options:


  • Tap Send SMS to send a text message to the person who left you the voicemail. His phone number will get automatically populated in the text message recipient field.

  • Tap Add to Contacts to create a new contact entry with the details of the person who left the voicemail automatically populated in the relevant fields. If the person already exists in your contacts you will see the option to View Contact instead.

  • Tap Share to share (or download) an MP3 file attachment of the voicemail. The sharing/downloading options displayed depend on your Android system setup and installed apps. You can drag the list up and down to see more options. Google native apps (such Gmail or Drive) should always be available. After selecting an app tap JUST ONCE or ALWAYS.

    If you select JUST ONCE the list of sharing options will display the next time you share a voicemail.

    If you select ALWAYS any future voicemail will be shared with the option you just selected without the list being available. If you want to select a new sharing option go to your Android settings and select Apps>[the app you have selected to Always share with. For example "Gmail"]>Open by default>CLEAR DEFAULTS (under the Other defaults category.)

The Text (SMS/MMS) Screen


Text messages are marked by the speech bubble icon - .


Tap any text message to open a screen where you can see and continue a conversation by typing a response to in text field at bottom of the screen and tap  to send it.



You can call the person who you are conversing with by tapping  .


Tap   to access more options:

  • Tap Add to Contacts to create a new contact entry with the details of the person who you are conversing with automatically populated in the relevant fields. If the person already exists in your contacts you will see the option to View Contact instead.

  • Tap Delete to delete the entire conversation.


You can also delete single or multiple messages inside the conversation. Long press the first message and select additional messages by tapping them. Tap    to delete the selected messages.



If you select only one message you also have the option to copy it by tapping  .



Long-press in any input field (a message field or a contact field for example) and tap PASTE to paste the copied message. 



The eFax Screen

Faxes are marked by the document icon - . Tap a fax message to open a screen where you can see the its content.


The    button at the top is a just a link to the Send New Fax screen. It does not move any phone numbers or the fax document itself to this screen!


Tap    on the top-right corner to display the following options:


  • Add to Contacts - to create a new contact entry with the details of the person who sent the fax automatically populated in the relevant fields. If the person already exists in your contacts you will see the option to View Contact instead.

  • Tap Share to share (or download) a PDF file of the fax. The sharing/downloading options displayed depend on your Android system setup and installed apps. You can drag the list up and down to see more options. Google native apps (such Gmail or Drive) should always be available. After selecting an app tap JUST ONCE or ALWAYS.

    If you select JUST ONCE the list of sharing options will display the next time you share a fax.

    If you select ALWAYS any future fax will be shared with the option you just selected without the list being available. If you want to select a new sharing option go to your Android settings and select Apps>[the app you have selected to Always share with. For example "Gmail"]>Open by default>CLEAR DEFAULTS (under the Other defaults category.)

  • Delete - to delete the entire message.


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