Contacts

The Contacts screen let you communicate and manage your Personal and Company contacts.


Access it by tapping the Contact button at the bottom of the screen,  which is available from anywhere in the TeleConsole.



Contacts are also available when you transfer or add a call. See the Call Screen options for more details.

Tap the menu on the top-right corner to select to display ALL contacts or just  Personal or Company contacts.

Tap the magnifying glass icon to search for any type of contact (company or personal). You can enter either names or numbers in the search field. Names are not case sensitive, but the search results depend on your menu selection and may be limited to only Personal or Company contacts. Make sure to switch to All if you don't want to see limited results. 




Personal Contacts


There are two types of personal contacts:


  • Business personal contacts from your TelecConsole account - clients or customers that you work with (as opposed to fellow workers that you work with).  

    These are marked with a purple icon and "TeleConsole" next to the contact's name.



  • Private personal contacts from your phone - your own private contacts from outside work.

    These are marked with a blue icon and "Mobile" next to the contact's name.


You can also think of both types of personal contacts as outside contacts - that is contacts outside the internal phone system in your office.


Tap any personal contact to display its communication options - Call, Send SMS , or Send Fax. All relevant numbers will be displayed for the contact. The faxing option will only be shown if a fax number exists for the contact.



Adding Personal Contacts


Tap the plus icon at the bottom-right to add a personal contact. Tapping anywhere on the big person icon at the top will let you change the image for the contact with an option to Take photo with your phone camera or Choose photo from the gallery. 


If you have more information for the contact in addition to his Name, Phone, and Email you can tap More Fields. Tap the checkmark on the top right to save the new contact.


By default the contact will be saved to your phone's memory. You can change this location that by tapping the top field in the extended fields view and  selecting to save the contact to your Google account or the SIM Card. Note that if you select Card, you will only be able to enter a name and up to two phone numbers for the contact!



When you enter a phone number (in any view - basic or More Fields), you can change it's type from the drop down menu that appears below it. A new phone field automatically appears so you can add more numbers and types. Tap the next to any phone to remove it.  



Company Contacts


Company contacts include all the users, agents, and co-workers on your office phone system. You can also think of company contacts as inside contacts - that is contacts solely on the internal phone system in your office.


Company contacts are marked with a yellow icon. The number shown for them is either their extension or the phone line on the PBX system - which is shorter than a regular phone number and require no area code (some company contacts may also have a regular number using Direct Inward Dialing.) 



Company contacts are created by your telephone system administrator. Every time a new worker joins the company, the administrator creates a telephone account with a line number for him. This new worker's line number (or extension) will automatically show up in your company contacts.


Because of this you cannot add, delete, or modify company contacts.


As explained about you can tap the magnifying glass icon to search company contacts and narrow the results by choosing Company from the top-right menu.


Tap any company contact to display its communication options - Call, Send SMS , or Send Fax. In addition to the PBX phone number or extension, you will see either caller IDs or DID numbers associated with any channel for the contact. For the PBX number, you can only make a phone call. 


 

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