FAQ

What to do if You Forgot your Password or User Name?
If you forgot your TeleConsole password (or User name), you can access a screen that will help you retrieve it.  First do either one of the following:  ...
Fri, 3 Mar, 2017 at 5:12 AM
How to change your Voicemail PIN?
Your voicemail PIN, Personal Identification Number, protects your voicemail and provides you with privacy. You enter it when you call your voicemail to ...
Fri, 24 Feb, 2017 at 5:01 AM
What to do if you don't see your Voicemails?
Your phone is ringing. You know for sure that people are leaving you voice messages. And yet, you can't see any indication of voicemails in the Tel...
Fri, 24 Feb, 2017 at 5:12 AM
How to Delete Voicemails or Messages?
Clicking a message or a voicemail in the TeleConsole does not provides any visible deletion option:   When you click a message and it will open the re...
Fri, 3 Mar, 2017 at 5:14 AM
How to Activate or Deactivate Push Notifications?
Push Notifications are pop-up windows that show up on your PC while you are not using the TeleConsole that notify you about new calls, messages, voice...
Fri, 3 Mar, 2017 at 5:15 AM
How to Set your Caller ID?
Caller ID is the name and number shown to clients when you call them, which can be set to be different than your actual phone number or can be completel...
Fri, 3 Mar, 2017 at 5:16 AM
How to Set up your Voicemail Greetings?
There are several options for the greeting a client will hear when he reaches your voicemail, depending on the call scenario.  To set up and rec...
Fri, 3 Mar, 2017 at 5:16 AM
How are Chat Messages different than SMS Messages?
When you send a new message you will see that there is a difference between internal and external contacts. Internal contacts inside your company have a b...
Thu, 2 Mar, 2017 at 4:03 AM
What is BLF and how to Use it with Speed Dial settings?
BLF stands for Busy Lamp Field. It is a collection of lights on a phone that show who is talking on other extensions. Usually it will have a green light f...
Fri, 3 Mar, 2017 at 5:17 AM
What are Public Contacts?
When adding a new Personal contact in the TeleConsole, you will notice an option to toggle the status of a contact to be available for View (by) public.  ...
Fri, 3 Mar, 2017 at 5:18 AM