How to Change the Color of a Queue?

Assigning different colors to queues is a great way to differentiate between them visually.

Here is how you can change the color of a Queue:

• Click the ACD Panel menu and select Queue Manager.
  
  
• Open the Queue Settings for the the queue you wish to alter by clicking the queue itself.
  
  
• Select the third setting - Queue Representation Color. 
  
  It has a color swatch showing the existing queue color as well as a hexadecimal RGB value for that color (each digit pair representing either a Red, Green, or Blue value.) 
  
  
  
  
• Click on either the swatch or RGB value. This will open a color color selection window.
  
  
• Since computers are able to display 16.7 million colors, it is impractical to show a color selection windows with all those colors at once.
  
  Instead, the color selection window has a color spectrum bar on the right side. Pick a color region of the spectrum and then select a more specific hue on the left side of the window.
  
  

  The Queue's color is updated on the fly.
  

  
  
• Click on the Color Swatch or RGB value to close the color selection window.