Profile Options

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Access the TeleConsole's profile options by clicking   on the top left corner. Click it again or push Escape on your keyboard to slide-close it. 



Profile


Click Profile to access your profile description and change your password. 


Your TeleConsole profile provide other users and agents with details about yourself. It is also where you change your password.




These are the different operations you can perform here:


  • Changing your profile picture (avatar).

    The title of the window is your user name followed by your extension or phone line. The extension is set by your administrator.

    Above the title is your profile picture (your avatar) - a generic person symbol by default. Hover your mouse over this symbol. It will change to  .

    Click, and you will be prompted to navigate and select an image from your computer to replace the generic symbol.

  • Setting personal information.

    Below the title you can enter the following information:

    • Your First Name.

    • Your Last Name.

    • Your Email Address - where, among other things, you are able to receive notifications about voicemails.

    • Your User Name - by default this is identical to your email address. 

        If you change your user name, you will need to contact us to set you up with a new initial password.
  • Changing your password


    Enter a new password in the New Password field. Then reenter it in the Confirm Password field to verify you made no typos.
When you are done, click the Save button to update the changes you made.

If you don't want to save your changes, click the arrow on the top left corner of the the window. 


Other Profile Menu Options

Available/Do Not Disturb 


When this toggle is set to either to Do Not Disturb inbound calls will go directly to your voicemailIt does not block chats.



The call center administrator will see when you activated Do Not Disturb so he can avoid redirecting calls to you.

Other agents and company contacts will not see that you activated Do Not Disturb. Instead you will need to change your phone status to indicate to them you are unavailable.


Forward  


Here you can set up some phone forwarding scenarios.




  • Forward My Phone - toggle this On to have all your calls forwarded to a number you specify here.


      If you turn this on, the rest of the forwarding choices will become unavailable and vice versa.

     

  • No answer the call should go - select where a call should be redirected in case you can't answer it. Choose from the drop-down menu between a Phone Number, an Extension, or a Voicemail. You can also select to Hang up the call instead of redirecting it.



  • On busy the call should go -  select where a call should be redirected in case you are busy with another call. Choose between a Phone Number, an Extension, or a Voicemail. You can also select to Hang up the call instead of redirecting it.
     
     

  • On unregistered or unreachable the call should go -  select where a call should be redirected in case you are logged out or unreachable for any other reason. Choose between a Phone Number, an Extension, or a Voicemail. You can also select to Hang up the call instead of redirecting it.

Mark All As Read


When you click this, all the new messages you received and have not read yet will be marked as already read and the new messages counter indicator will disappear. 



Phone Line and Mailbox

The TeleConsole supports multiple lines and mailboxes. If you have more than one phone line associated with your account, click the Phone Line drop-down menu and select the one you want to make and receive calls on.
 

In the Mailbox drop-down menu select which mailboxes you want to listen to.


When you listen to a mailbox you will see voicemails from it on the Messages screen and receive notifications about new voicemail received for it.


This can let you focus on certain groups of clients or contacts. For example if you manage two different products in two different time zones, you can listen to one mailbox in the morning and another one in the afternoon 


If you stop listening to all mailboxes you will not see any voicemails on the Messages screen. 


(Understand that if you are not listening to a mailbox you are still receiving voicemails on it. These are stored on the Telebroad server and become accessible as soon as you start listening to the mailbox.)


 


SMS Phone Number and Fax Number (optional)

You may or may not see these in your TeleConsole menu, since they are both optional and need to be set up by your phone system administrator or us.

Even if they are set up you must check the numbers here to enable you to listen to them (see explanation about "listening" just above.) Otherwise the TeleConsole will not display any SMS messages or Faxes for the particular numbers on the messages screen. 


(Understand that if you are not listening to an SMS or Fax number you are still receiving communications for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the relevant number.)


Queue States

This lists the queues you belong to and allow you to toggle on or off your logged in status for them.

If you have logged off from all the queues you belong to, the call center administrator will see you as being Unavailable on his ACD administration interface.


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