What to Do If You Forgot Your Password or User Name? (Legacy Version)

For password recovery on the new version of the Web TeleConsole (that also supports Microsoft authentication) please refer to this article

If you forgot your TeleConsole password or User name, you can access a screen that will help you rest or retrieve it.

Before doing so remember that your password is case sensitive (your user name is not) so you may want to try reentering it with consideration to the letter case!

Depending on how you sign in, you can reset the password for either your TeleConsole or Google account.


The new version of the TeleConsole now opens by default when using the https://app.telebroad.com URL. To access the legacy version go to https://legacy.app.telebroad.com/ instead.

TeleConsole Account Reset

Click Forgot your password? and a new window will open where you can select either I forgot my User name or I forgot my passwordProvide your email address and click Continue.

Username Recovery 

If you selected "I forgot my user name" an email with your user name will be sent to you.

Password Reset

If you selected "I forgot my password" you will be prompted that an email with a reset code has been sent to you. This code identifies and authenticates you and helps prevents accidental or false password reset. Click GOT IT to confirm the prompt and move on to the next screen. 

Copy and paste the code from your email in the Reset code field of the new screen. You can also click the link in the email to open this screen with the code already inserted in the field.

Enter a new password and reenter it to make sure you made no typos entering it. Click Reset Password.

If all details entered are correct you can now use the new password to sign in. 

Additional Assistance

If you can't see the email from us look in your SPAM folder. If you still don't see the email try sending it again

Still can't see the email? You can contact us for help:

  • Dial 611 from any Telebroad phone

  • Dial  (877) 6-Telebroad (Toll Free)

  • Email: support@telebroad.com

  • Or see this link for more contact information or to submit an online communication form.

Google Account Password Reset

If you sign in to your account with Google credentials, click Sign in with Google on the sign-in screen. A new screen will open with its own options to recover your email or reset your password. 

Resetting the password from this screen will affect your entire Google account and not just your Telebroad account! You will need to sign in with the new password you create to any Google you use.

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