How to Change Your Voicemail Greetings and PIN?

You can change the PIN and greetings of your voicemail from the TeleConsole settings or by calling your mailbox and using the voice prompts system. 


Changing Voicemail PIN


Your voicemail PIN, Personal Identification Number, protects your mailbox privacy. You enter it when you call your voicemail to access your messages from outside the TeleConsole.

  A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 


To change the PIN with voice prompts see option 5 of the mailbox options below.


To change your PIN from the TeleConsole:


  •  Click the Settings button on the top-right corner.

  • Scroll down to Voicemail settings and click Change voicemail pin.

  • Enter a number in the New PIN field, confirm it to make sure you made no typos, and click    .


    You will get a prompt saying "Voicemail PIN successfully changed!"

  • If you decided not to change your PIN, just click    instead.

Changing Voicemail Greetings


There are four types of greetings a client may hear when reaching your voicemail, depending on the call scenario:


  • Default greeting will have priority and be played if no other greeting has been recorded.

  • However if the Default greeting field is empty (no recording has been made) than the system will play your Audio name followed by saying "is unavailable".

  • Temporary greeting is played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.

  • Busy greeting is played if you are already on the phone with another caller.

To change the greetings by using voice prompts see option 1-4 of the mailbox options below.


To set up and record greetings from the TeleConsole:


  • Click on the Settings button top right corner.  

  • Scroll down to Voicemail settings and click Change greeting. The four greeting types will show. If you have more than one mailbox, each will have its own settings. Make sure you change the greeting for the correct one. 



  • Select the greeting type you want to to work with to reveal its associated recordings options and settings.

    Note that the audio player, for previewing the currently selected greeting audio file, will only show if a greeting has been previously selected or uploaded.


  • There are three tabs to select or record a greeting:
  • Click the CHOOSE GREETING tab to select a greeting from a list of available recordings.



  • Click the UPLOAD NEW tab to upload a greeting from an existing file on your device.  Drag and drop the file to this window or click click here (on the bottom of the window) to navigate to it.

    Once you have uploaded the file click SAVE to add it to the list of available greetings or click the X icon to discard it.

    Note that you still need to select the greeting you just uploaded from the CHOOSE GREETING tab!

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      Any file you upload for one greeting type is available to all other greeting types. You do not need to upload the same audio file for different greetings types. 

  • Instead of uploading a greeting,  you can have the TeleConsole CALL (you) TO RECORD it.  Simply enter your phone number in the tab and click CALL ME. Your phone will ring and you will be prompted to record your greeting. When you are done the greeting will be available under the CHOOSE GREETING tab and be labeled with the date and time it was recorded.


Voice Prompts


Besides the voicemail tab of the TeleConsole, you can also access your voicemails by dialing *1 from the TeleConsole's dialpad. This allows you to listen to your messages as well as changing your PIN and greetings from the mailbox options.

   


The following is a list of all the voice prompts you can use while listening to your voicemails:



  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning (without the envelope).

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

      Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:
    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
       
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exist you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) Your will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

    • Press * to return to either the main menu or the last message you were listening to.

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