How to Set up Your Voicemail Greetings?

There are several options for the greeting a client will hear when he reaches your voicemail, depending on the call scenario. 

To set up and record greetings click on the gear icon for Settings on the top right corner.  Scroll down to Voicemail settings and click on Change greeting. If you have more than one mailbox, each will have its own set of settings. Make sure you change the greeting on the correct one. 

  • Default greeting will have priority and be played if no other greeting has been recorded.

  • However if the Default greeting field is empty (no recording has been made) than the system will play your Audio name followed by saying "is unavailable".

  • Temporary greeting is played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.

  • Busy greeting is played if you are on the phone with another client.
Click on any of the these type of greeting to reveal its associated recordings and settings.


You can preview the currently selected greeting or the one you just uploaded with this little audio player.

The audio player will only show if a greeting has already been previously selected or uploaded.  
Click the CHOOSE GREETING tab to select a greeting from the available list.

Click the UPLOAD NEW tab to upload a greeting from an existing file on your computer.  Drag and drop the file to this window or click click here (on the bottom of the window) to navigate to it.  

Once you have uploaded the file click SAVEto add it to the list of available greetings or click the X icon to discard it.  You still need to select the greeting you just uploaded from the CHOOSE GREETING tab to apply it as the 


  Any file you upload this way is available to all greeting categories. In other words the uploaded audio files are stored in one location which all greeting categories share. 

Instead of uploading a greeting on your computer, you can have the TeleConsole CALL (you) TO RECORD it.  When the window opens, simply enter your phone number and click CALL ME. Your phone will ring and you will be prompted to record your greeting. When you are done the greeting will be available under the CHOOSE GREETING tab and be labeled by the date and time your recorded it. 

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