- Getting Started ---
- Overview ---
The TeleConsole provides users with a communication hub to make, receive, and access calls, messages, voicemails, faxes, contacts, and logs.
Windows, macOS, Android, and iOS versions of the TeleConsole are available in Telebroad's App Marketplace. These provide a smoother user experience for their specific platform. However, the web version has the most settings options making it useful for advanced users or administrators. It can also be used on any device without having to install any software.
Getting Started
Accessing the Legacy Version
The new version of the TeleConsole now opens by default when using the https://app.telebroad.com URL. To access the legacy version go to https://legacy.app.telebroad.com/ instead.
You can also access the TeleConsole Web from Telebroad's home page:
- Click the Login menu (if your browser's window is scaled down you may see a
button instead) and select TeleConsole.
On a mobile device (or if the size of your browser's window is further scaled down) tap the menu button (
), tap Login, and select TeleConsole.
- This will bring you to the new version.
To switch to the legacy version, you need to sign in and select the LE button. Answer the prompt asking you to describe the reason for the switch and click SWITCH TO LEGACY.
Signing In and Password Reset
No matter how you access the TeleConsole, you will end up at the sign-in screen that now includes a banner you can select to switch back to the new version
- You can select SIGN IN WITH GOOGLE to use your Google account to access the TeleConsole (the new version also includes a Microsoft account sign-in option.)
- Otherwise, provide your TeleConsole's User Name and Password and click SIGN IN.
Your password is case sensitive (your user name is not.)
If you don’t have a user name, please contact us to set up an account for you. - Check the Remember me box to save your password and avoid having to retype it in the future. The functionality of this feature may depend on your browser's passwords settings!
- If you forgot your password or user name, click the Forgot your password? link and you will be taken to a screen where you will be asked to provide your email address. Your user name or a password reset code will be then emailed to you.
For more details see this FAQ article.
Working From a Mobile Device
If you are working from a mobile device you will get an error message after signing in indicating that the Web TeleConsole is not supported on a mobile device. This is basically prompting you to use the Android or iOS versions of the TeleConsole instead. You can use the Google Play or App Store links on the sign-in screen to download the relevant TeleConsole mobile version.
The TeleConsole's mobile versions provide a more streamlined experience and let you use the contacts from your mobile device in addition to the TeleConsole's contacts.
If you still prefer to use the web version or want to access some settings that are only available on it, simply select to display the desktop site version of the page from your browser's menu. Google Chrome example is shown here but a similar option (or a User Agent setting) should be available on any other browser.
Windows Plugin Installation
New queue display and stability features may require you to download an additional plugin if you are using a Windows PC.
When you sign in to the TeleConsole for the first time you will get prompted to download the plugin.
The plugin will download as WebPhoneService_Install.exe.
Because of the .exe extension of the file, it may appear to your virus protection software as a potential threat. Mark the installation as safe or switch off your virus protection temporarily, just for the duration of the installation!
Also if you have firewall software running it may display a few alerts because the installation is adding some communication protocols to the system. You can ignore these alerts.
Click the downloaded file in your browser and follow the onscreen instruction of the installation wizard. You will be prompted by Windows to allow the installer to make changes to your computer. Approve this request. Once the installation process is finished refresh your TeleConsole's browser window and you are good to go.
If you need to remove the plugin for any reason go to your Windows settings and select Apps>Apps & features. Find WebPhone Service Plugin in the list of apps and click Uninstall.
Overview
Once you have signed in to the TeleConsole you will be presented with the main screen with its six different components.
Refer to specific user guides for extended details about each component.
Phone Status and Log out (1)
Select to Log Out of the TeleConsole or select your phone Status from one of the default choices.
There are two types of phone statuses – Available (
) or Unavailable (
) . The default related messages shown with the statuses are Available, Busy, (accepting) Urgent calls only, or (accepting) Text only (text messages). You can create more statuses from the status manager in the TeleConsole's phone settings.
Your phone status indicates your availability to other users in the company as well as the call-center administrator. Other users see it from the TeleConsole under Contacts>Company, as shown here, and the ACD Administrator will see it on his ACD Panel.
Active Calls and Queue Calls - (2)
This button for active calls only appears if you have live calls. The counter next to it shows the number of active calls in progress (calls in your TeleConsole queue are not counted.) You can learn more about this here.
The TeleConsole Account (
This menu gives you access to your profile where you can change your password., a toggle for your availability status, selection of your active phone lines and mailboxes, and forwarding options.
Read more about it here.
Settings (4)
Options for Phone settings, Voicemail settings (including the ability to change your voicemail PIN), and General settings.
Read more about it here.
Messages, Call Logs, and Contacts (5) 
This is where you access messages, voicemails, and faxes. It is also where you can add and modify contacts and where you can review a log of your call history.
Read more about it here.
The Communication Tab (6)
Here you can make a new call, start a new chat/send a new SMS message, or send faxes.
Read more about it here.