Getting Started
Terminology and Technology
- What Is a PBX and How It Can Improve Your Business?
- What Is SIP and How Does It Apply to Your Office Telephone System?
- What Is VoIP?
- What Is IP Telephony and How Is It Different Voice Over IP?
- What Is IVR?
Business SMS Solutions
Telephone Numbers and Porting
- Toll-Free (800) Numbers
- Porting Your Numbers to Telebroad
- Porting Process Overview and Advice
- E911 Support
- Direct Inward Dialing
FAQ's and Common Solutions
- How Do I Delete a Voicemail Message From a Phone?
- I Can Make Calls but Cannot Receive Them
- How Do I Forward My Calls? - A Complete Guide
- How Can I Use an Analog Phone with an IP Phone System?
- Why All My Inbound Calls Go to My Voicemail?
Software and Hardware Overview
Role Specific Guides and Resources
Contact Telebroad
What's New?
Buying Guides
Phones
- Telephones Buying Guides (Corded, Cordless, and Conference)
- SIP Phones Features, Definitions, and Terminology
- Cordless SIP Phones
- Telephones Mounting
- Conference SIP Phones
Routers
eFax
Headphones
Door Phones and Keypads
Overhead Paging Systems
Returns/Exchanges and Warranty
Voices Library and Phone Scripts
TeleConsole - Web Version
Information and User Guides
- What Is the Teleconsole and What It Can Do for You?
- Getting Started and an Overview
- Profile Options
- Settings
- Making Calls and Sending SMS Messages and Faxes
FAQ
- What to Do If You Forgot Your Password or User Name?
- How to Change Your Voicemail PIN?
- What to Do If You Don't See Your Voicemails?
- How to Delete Messages?
- How to Activate or Deactivate Browser Notifications?
Teleconsole Mobile - Android and iOS
Teleconsole Android User Guides
- Installation and Setup
- Profile - Password, DND, and Files
- Settings
- Messages - Voicemails, Texts, and eFaxes
- Making Calls and Call Screen Options
Teleconsole Android FAQ
- What Are Public Contacts?
- How to Change Your Password
- What to Do If You Forgot Your Password?
- How to Select a Caller ID?
- What to Do If You Cannot Send SMS Messages?
Teleconsole iOS User Guides
- Installation, Setup, and Password Resetting
- Settings
- Messages - Voicemails, Texts, and eFaxes
- Making Calls and Call Screen Options
- Call History
Teleconsole iOS FAQ
- What to Do If You Forgot Your Password?
- How to Change Your Pasword?
- How to Select a Caller ID?
- What to Do If You Cannot Send SMS Messages?
- What Are Public Contacts?
The ACD Panel
Information and User Guides
- What Is ACD and What It Can Do for You?
- Desktop vs Mobile Browser
- Getting Started and an Overview of the ACD Panel
- Setting up Your Profile
- The Queue Manager
FAQ
- How to Change the Color of a Queue?
- How to Change Your Password?
- What Is a Queue?
- What to Do If You Forgot Your Password?
- How to Log Agents in or Out From a Queue?
Analytics
Telebroad & Partners Apps and Integrations
System Features and Advantages
Mobility Features
- Voicemail to Email and Online Voicemail Access.
- Mobile Softphone
- Call Forwarding and Scheduled Forwarding
- Simultaneous Ringing
- Call Park
Business Identity Features
- Business SMS from Anywhere
- Toll-Free Numbers
- Multiple Numbers for Ad Campeign and Departments
- Greetings Customization and Voice Library
- Customizable Outbound Caller ID
Productivity Features
- Inbound Caller ID and Call Screening
- Call Blocking and Call Filtering
- Hunt Groups, Queues, and Automatic Call Distribution
- Call Recording
- Call Monitoring, Call Whisper and Barge in
Inbound Calling Features
- Multiple Hold Tunes
- Queue Notifications, Call Backs, and Threshold Routing Options
- Message Scheduler
- Caller-ID Routing
- Personal Numbers with Direct Inward Dialing
Administration features
Other Features
Customer Service Features
Telephone Keys Layouts and Quick Reference Guides
Yealink
- Yealink T42G/42S Quick User Guide and Keys Layout
- Yealink T46G/46S Quick User Guide and Keys Layout
- Yealink T48G/48 Quick User Guide and Keys Layout
- Yealink IP DECT W52P/52H Keys Layout and Base Station Description
- Yealink IP DECT W56P/56H Keys Layout and Base Station Description
Polycom
Cisco
Konftel
Polycom VVX 300,400,600 and SoundStation 6000/7000 Guides
System Features for All VVX Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
VVX 300/310 Features User Guides
- Polycom VVX 300/310 Quick User Guide and Keys Layout
- Polycom VVX300/310 Phone Views
- Polycom VVX 300/310 Restarting, Updating Firmware, and Factory Reset
- Accessing the Polycom VVX 300/310 Web Configuration Utility
- Hold
VVX 400/410 Features User Guides
- Polycom VVX 400 Quick User Guide and Keys Layout
- Polycom VVX 400/410 Restarting, Updating Firmware, and Factory Reset
- Accessing the Polycom VVX 400/410 Web Configuration Utility
- Polycom VVX 400/410 Phone Views
- Hold
VVX 600/601 Features User Guides
- Polycom VVX 600 Quick User Guide and Keys Layout
- Polycom VVX 600/601 Phone Views
- Polycom VVX 600/601 Restarting, Updating Firmware, and Factory Reset
- Accessing the Polycom VVX 600/601 Web Configuration Utility
- Hold
Polycom SoundStation IP 6000
View all (9)Polycom SoundStation IP 7000
View all (9)Restoring Factory Defaults
Yealink T42, T46, T48, W52P, W56P, CP860, CP960 Guides
System Features for All Yealink Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
Yealink T42
- Yealink T42G/42S Quick User Guide and Keys Layout
- Accessing the Yealink T42 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Auto Redial
- Hold
Yealink T46
- Yealink T46G/46 Quick User Guide and Keys Layout
- Accessing the Yealink T46 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink T48
- Yealink T48G/48S Quick User Guide and Keys Layout
- Accessing the Yealink T48 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Mute
- Hold
Yealink W52P
- Yealink IP DECT W52P/52H Keys Layout and Base Station Description
- Accessing the Yealink W52P Web User Interface
- Restarting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink W56P
- Yealink IP DECT W56P Keys Layout and Base Station Description
- Accessing the Yealink W56P Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink CP860
- Yealink CP860 Phone and Extension Microphone Keys Layout
- Accessing the Yealink CP860 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink CP960
- Yealink CP960 Touch Screen Functions Keys Layout
- Accessing the Yealink CP960 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Cisco 504G, 508G, 525G, 7960, 8831 Guides
System Features for All Cisco Telephones
- What are telephones system features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
Provisioning Cisco 504G, 508G, 525G
Cisco 504G,508G,525G
- Cisco 504G/508G Quick User Guide and Keys Layout
- Cisco 525G Quick User Guide and Keys Layout
- Hold
- Call Transfer (Attended)
- Mute
Cisco 7960
Polycom SoundPoint 330,550,650 Guides
Polycom SoundPoint 330
- Enabling Do Not Disturb
- Setting up a Three Way Conference Call
- Restarting Your Phone
- Forwarding Calls
- Transferring a Call
Polycom SoundPoint 550
Polycom SoundPoint 650
- Enabling Do Not Disturb
- Hosting Three Way Conference Calls
- Call Transfering
- Forwarding Calls
- Text Messaging From Your Phone
Konfel 300Wx Guides
Softphones
API Documentation
REST API - Usage and Format
REST API - DELETE Methods
- Prohibited Use of Telebroad APIs
- DELETE/contact
- DELETE/fax/messages
- DELETE/phone/cdrs
- DELETE/sms/conversation
REST API - Get Methods
View all (20)REST API - Post Methods
- Prohibited Use of Telebroad APIs
- POST/call/hangup
- POST/call/pickup
- POST/call/redirect
- POST/push/login