Getting Started
FAQ
- What Is PBX and How It Can Improve Your Business?
- What Is SIP and How Does It Apply to Your Office Telephone System?
- What Is VoIP?
- What Is IP Telephony and How Is It Different Than Voice Over IP?
- What Is IVR?
Telephone Numbers and Porting
- Toll-Free (800) Numbers
- Porting Your Numbers to Telebroad
- Porting Process Overview and Advice
- E911 Support
- Direct Inward Dialing
Software and Hardware Overview
Role Specific Guides and Resources
Contact Telebroad
Buying Guides
TeleConsole - web version
Information and User Guides
- What Is the Teleconsole and What It Can Do for You?
- Getting Started and an Overview of the Teleconsole
- The TeleConsole Menu and Profile User Guide
- The TeleConsole Settings User Guide
- Making Calls, Sending Messages/SMS, and Sending Faxes
FAQ
- What to Do If You Forgot Your Password or User Name?
- How to Change Your Voicemail PIN?
- What to Do If You Don't See Your Voicemails?
- How to Delete Voicemails or Messages?
- How to Activate or Deactivate Push Notifications?
TeleConsole - Mobile Android Version
User guides
- Installation, Setup, and Password Resetting
- Settings and Profile
- Messages - Voicemails, Texts, Chats, and eFaxes
- Call History
- Making and Receiving Calls
FAQ
- What to Do If You Forgot Your Password?
- How to Change Your Password?
- How to Select a Caller ID?
- What to Do If You Cannot Send an SMS Message?
- What Are Public Contacts?
The ACD Panel
Information and User Guides
- What Is ACD and What It Can Do for You?
- Getting Started and an Overview of the ACD Panel
- Setting up Your Profile
- The Queue Manager User Guide
- Agent's Manager User Guide
FAQ
- How to Change the Color of a Queue?
- How to Change Your Password?
- What Is a Queue?
- What to Do If You Forgot Your Password?
- How to Log Agents in or out From a Queue?
Analytics
Telebroad Apps
System Features and Advantages
Mobility Features
- Voicemail to Email and Online Voicemail Access.
- Mobile Softphone
- Call Forwarding and Scheduled Forwarding
- Simultaneous Ringing
- Call Park
Business Identity Features
- Business SMS from Anywhere
- Toll-Free Numbers
- Multiple Numbers for Ad Campeign and Departments
- Greetings Customization
- Customizable Outbound Caller ID
Productivity Features
- Caller ID and Call Screening
- Call Blocking and Call Filtering
- Hunt Groups, Queues, and Automatic Call Distribution
- Call Recording
- Call Monitoring, Call Whisper and Barge in
Inbound Calling Features
- Multiple Hold Musics
- Queue Notifications, Call Backs, and Threshold Routing Options
- Message Scheduler
- Caller-ID Routing
- Personal Numbers with Direct Inward Dialing
Administration features
Other Features
Customer Service Features
Telephone FAQs and Quick Reference User Guides
Polycom VVX 300,400,600 Telephones Guides
System Features for All VVX Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
VVX 300 Features User Guides
View all (11)VVX 400 Features User Guides
View all (10)VVX 600 Features User Guides
- Polycom VVX 600 Quick User Guide and Keys Layout
- Hold
- Mute
- Call Transfer (Consultive)
- Blind Transfer
Restoring Factory Defaults
Yealink T42, T46, T48 Telephones Guides
System Features for All Yealink Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
Yealink T42
- Yealink T42G Quick User Guide and Keys Layout
- Auto Redial
- Activating the Do Not Disturb Feature
- Forwarding Calls
- Call Transfer
Yealink T46
- Yealink T46G Quick User Guide and Keys Layout
- Hold
- Mute
- Call Transfer (Attended and Semi-Attended)
- Blind Transfer
Yealink T48
- Yealink T48G Quick User Guide and Keys Layout
- Hold
- Call Transfer (Attended and Semi-Attended)
- Mute
- Blind Transfer
Cisco 504G, 508G, 525G, 7960 Telephones Guides
System Features for All Cisco Telephones
- What are telephones system features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
Provisioning Cisco 504G, 508G, 525G
Cisco 504G,508G,525G
- Cisco 504G/508G Quick User Guide and Keys Layout
- Cisco 525G Quick User Guide and Keys Layout
- Hold
- Call Transfer (Attended)
- Mute
Cisco 7960
Polycom SoundPoint 330,550,650 Telephone Guides
Polycom SoundPoint 330
- Enabling Do Not Disturb
- Setting up a Three Way Conference Call
- Restarting Your Phone
- Forwarding Calls
- Transferring a Call
Polycom SoundPoint 550
Polycom SoundPoint 650
- Enabling Do Not Disturb
- Hosting Three Way Conference Calls
- Call Transfering
- Forwarding Calls
- Text Messaging From Your Phone