Software Overview

Follow these links to jump dierctly to a specific software's user guides and FAQs:



Teleconsole

 

A personal communication hub for agents and users.


The Teleconsole provides agents and users with an intuitive interface for tracking and manage all daily communications. A user can receive, and access calls, chats, SMS messages, voicemails, faxes, contacts, and call history logs.


The interface also includes useful settings for creating forwarding rules, activating call screening and call waiting, changing availability status, and managing voicemail greetings and PIN. Additionally it offers settings for controlling your physical including caller ID, time zone, and even speed dial and BLF designations.



ACD Panel


A complete set of tools for call center administrators


The ACD Panel provides your call center administrator with powerful management and supervision tools, allowing for real time handling of overflow and heavy call volumes.


Built-in algorithms facilitate intelligent calls distribution while drag and drop functionality gives easy manual control when needed.

Additional tools include detailed reports, call logs, and advanced management of queues and agents. Customized alerts always keep you informed about scenarios that require immediate attention.



Analytics


Office phone system management and statistics.


Analytics help you manage your entire office phone system operation from the convenience of your desk. It provides statistical measurements of calls traffic, users' activity, and group loads.


A live overview shows all active and holding calls in relation to the groups they have been routed to. You can manually reassigning calls, listen in on calls for training and user support, or recorded for later analysis.


Detailed statistical reports can be generated, and comprehensive call log are also available with attached audio recordings and call flow information.




Print2Fax


Send faxes directly from any windows program


A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built in contacts book, or you can sync it with your Microsoft outlook contacts.



Click2call


Click and call from any phone number in your chrome browser


A Google Chrome extension that converts any phone number on a web page into a clickable link for quick dialing. It features an automation feature to save you time by calling the recipient first and ringing you only once the recipient picks up.



SMS Console


Send SMS messages from a chrome browser


A Google Chrome extension that utilizes your Telebroad account to make it possible to send and receive text messages from your browser to any mobile recipient nationwide or text enabled number.



Microsoft Dynamics Integration


Make a more efficient use of Microsoft's popular CRM software


 A Google Chrome extension that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Dynamics CRM - one of the premier CRM platforms on the market. The integration provides key features to streamline and increase the productivity for any business that handle large call volumes. Tools include - click to call ability, automatic Caller ID cross referencing, automatic call details logging, and a floating notes window.



Microsoft Outlook Integration


Use Microsoft's Outlook to manage and call contacts directly


A Windows plugin that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Outlook personal information manager. It offers clickable contacts to initiate calls, automatic creation of new contacts based on caller ID, and automatic logging of call details into the calendar.

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