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Calls – Making and Receiving Calls | Using Integrations

Click   on the top-left corner or press control+D on your keyboard to access the Calls Screen.

The screen is divided into two areas – Calls Log to see your calling history and a keypad to make calls. The keypad can also be used to access your voicemail and its options

When you place a call you will see call and conference options for it. Call options are also displayed for received calls. A list of active calls (including held and conference calls) appears on top of the calls log column.

The Keypad and Making Calls

The keypad is displayed by default when you access the Calls Screen. It gets replaced by call log information when you select any made or received call (see this article to learn more about call logs.) To show the keypad again click .

Enter the name or number you want to dial in the To: field. As you type, existing matching contacts will be suggested.

If you called any contact or number recently his details will appear at the top of the contacts list under a RECENT list and you can call him with one click. Click to add the number to your contacts or open exisiting contact details. To remove an item from the list, hover over it and select . Note that this list is specific to the calling screen. The messages and fax screens have their own separate "Recent Contacts" list!

Select to place the call and access call and conference options.

Selecting a Caller ID

Your default caller ID will be used for external calls. If you want to change it click the Call From: drop-down menu and select one of the available caller IDs. You can narrow the available choices by starting to type a number in the Search field.

Changing the caller ID on the TeleConsole also affects the caller ID of your SIP phone, if you have are using one with the same account and credentials.

Highlighting Phone Numbers to Dial (Ctrl-Shift-C Shortcut)

With the TeleConsole installed on your PC or Mac you can use the Ctrl-Shift-C keyboard shortcut to dial phone numbers you have highlighted with your mouse or keyboard. This works with TeleConsole contacts and on any website, app, document, or software.

The shortcut has two modes that you can switch between in the TeleConole's Keyboard Shortcuts settings. If Review before dialing is enabled the dial pad will open with the highlighted number and you have to push the dial button to continue. If disabled, the number will be dialed automatically.

Ctrl-Shift-C doesn't work if you are using the TeleConsole web version on a mobile device. Instead, you can simply tap Call whenever you highlight a phone number on Android devices (read more about it here) or use the Safari browser on iOS devices to have phone numbers converted to dial links.

Receiving Calls

Incoming calls appear on the top of the calls log area and in a separate pop-up window.  Select   or or press control+A on your keyboard to answer the call. Select   or    or press control+E on your keyboard to decline it.

You can also answer calls (or switch to ongoing calls) by clicking the active calls icon (   )  . The icon appears next to your profile name when there are any calls in progress and indicates the number of active and ringing calls.

Using Telebroad Integrations

Telebroad integrations allow you to communicate with users or get details from other platforms and applications. Currently, HHAeXchange and Hubspot are supported. 

Integrations are configured by an administrator from the Admin Center and are available to users, who were granted access, directly in the TeleConsole. 

Using an integration is as simple as making or receiving a call or viewing a call log record. 

A relevant integration button will automatically show in a panel on the right side. Clicking it will expand the integration window to show details, links, and options for the integration.

Calling Your Voicemail and Voicemail Options

The keypad can also be used to access your voicemail by dialing *1, your phone line, or your extension.

If requested, enter your mailbox PIN. You can change the PIN from the mailbox options by pressing 0 (see below), or from the Admin Center Voicemail Settings. The latter can help you if you forgot your PIN.

The following is a list of all the voice prompts you can use while listening to your voicemails:

  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning (without the envelope).

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

      Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change the folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:

    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exists you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) You will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

      A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 

    • Press * to return to either the main menu or the last message you were listening to.

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