- Sound & Devices quick menu ---
- The Downloads Manager
- Active Calls
Three buttons appear at the top of the screen next to your account details: – Sound & Devices quick menu, – Downloads Manager, and – Active Calls.
The Download Manager is only available on the desktop versions. It will not show until you download your first file.
The Active Calls button only appears when there are ringing or active calls and only when you are not on the Calls Screen.
Select to access the Sound & Devices quick menu. Three drop-down menus let you select input/output devices for making or receiving calls – Microphone, Speaker / Headset, and a Video Camera.
Testing the camera will show your video image. If you are using a mobile device make sure to select the front-facing camera.
If you happen to use the new Web version client you may need to provide microphone/sound permission for the web page running the TeleConsole.These should be applied automatically or the web page should ask you to allow these.
If you are still having issues with the microphone or speaker, on most browsers you can click the padlock icon next to the address bar and check the permissions from there.
Be careful downloading and opening any files that arrive from contacts or numbers you are not familiar with. PDFs, images, and voice files can be viewed or played directly in the TeleConsole which is safer than downloading them.
The button will only appear once you have downloaded your first file – a fax, a voicemail, an image, a file attachment, and voicemails or voice notes. Successful downloads are marked with a green checkmark.
The counter on the button indicates the number of new downloads, meaning files you downloaded since last opening the Download Manager.
Click next to a file to open the folder containing it so you can open it with other apps or delete it from your computer.
The Active Calls button () only appears when there are any active or ringing calls and only if you are not on the Calls Screen. Clicking the button will take you to the Calls Screen.
The badge on the button counts all ringing, active, and holding calls.
Note that a conference call is not considered a single call but is counted by the number of participants. So if a conference call has 3 participants it will be counted as 3 calls.