The Sound & Devices Quick Menu (
) and the Download Manager (
) appear at the top of the TeleColsone window just next to your account icon. The Download Manager is only available on the desktop versions. It will not show until you download your first file.
You may also see the Active Calls icon (
) on the same row. Active calls are discussed here.
Select 
to access the Sound & Devices quick menu. Three drop-down menus let you select input/output devices for making or receiving calls – Microphone, Speaker / Headset, and a Video Camera.
A grayed-out drop-down menu indicates that the particular input/output device is unavailable or not configured properly.
The choices are usually automatically configured with the default settings of your device. You only need to change them if you have different input/output preferences.
You can also change these in the TeleConsole Sound & Devices settings tab, where you can also set up a secondary device to ring for incoming calls.
Testing Input/Output Devices
You can test the input/output devices by selecting 
.
Testing the Speaker/Headset plays short music so you can verify the audio volume for calls and notifications.
Sound input levels are displayed when you test the microphone, letting you know how well call recipients can hear you. Click 
to hide the levels.
Testing the camera will show your video image. If you are using a mobile device make sure to select the front-facing camera.
Web Client Permissions for Microphone/Sound
If you happen to use the new Web version client you may need to provide microphone/sound permission for the web page running the TeleConsole.These should be applied automatically or the web page should ask you to allow these.
If you are still having issues with the microphone or speaker, on most browsers you can click the padlock icon next to the address bar and check the permissions from there.
The Download Manager
The Download Manager (
) lets you track and open files you downloaded from the TeleConsole. It is unavailable for the Web version, but you can use your web browser's Downloads feature instead.
Be careful downloading and opening any files that arrive from contacts or numbers you are not familiar with. PDFs, images, and voice files can be viewed or played directly in the TeleConsole which is safer than downloading them.
The button will only appear once you have downloaded your first file – a fax, a voicemail, an image, a file attachment, and voicemails or voice notes. Successful downloads are marked with a green checkmark.
The counter on the button indicates the number of new downloads, meaning files you downloaded since last opening the Download Manager.
Click the Download Manager button to see a list of your downloaded files. Hover over the name of a file to see an option to open it with the default app for the file type.
Click 
next to a file to remove it from the list or select CLEAR ALL DOWNLOADS to remove all files from the list (removing files from the list will not delete them from your computer.)
Click 
next to a file to open the folder containing it so you can open it with other apps or delete it from your computer.
