Contacts


Click    to view and edit phone numbers, emails, and other information of your TeleConsole or company contacts.


Contact Types


There are two types of contacts associated with your TeleConsole account: 


  • TeleConsole contacts include your own clients and any external contacts you have outside the company. A TeleConsole contact is only available to you, unless if you have shared it with other users.

    TeleConsole contacts are marked with a purple icon.



  • Company contacts are all the internal contacts in the company —users, agents, and coworkers— basically anyone on the company's phone system. Company contacts are available to all users in the company.

    Company contacts are marked with a yellow icon.


Click    on the top-right of the contacts column to select the type of contact you want to see (TeleConsole Contacts or Company Contacts). You can also select to show All Contacts or Google Contacts. Choosing the later will prompt you to sign in to your Google account.

Contact Details and Editing


Select any contact to see its available phone numbers, email address, and options:

  • Select to the right of any phone number to call the contact. The dial pad screen will open with the contact's number automatically inserted in the call recipient's field.

  • Select    to send an SMS (or MMS) message to the contact. The contact'ss number will be automatically inserted in the To field of the new conversation screen

  • Select to email the contact from your default email app.

  • Select   on the top-right to delete the contact. You will be prompted to approve the deletion by selecting DELETE.

  • Select    on the top-right to edit the contact. The editing screen is identical to the new contact screen (see below.) Besides changing the names, company, phone numbers, and emails (and their labels) of the contact you can also change his status from private to public (shared with other phone users in your company.)


Remember that you can only delete and edit TeleConsole contacts! Company contacts can only be deleted and edited by your phone system administrator, hence their editing and deletion options appear grayed out.  



Creating a New Contact


You can only add new TeleConsole contacts (new company contacts are created by your phone system administrator). To create a new TeleConsole contact, select  . You must fill the First name, Last name, and Company fields and add at least one phone number before you can SAVE the contact.

If you want to share the contact with everyone on your company's phone system, toggle the Type field from Private to Public. 


To add additional phone number or email fields select    next to either.  To remove a new field you added select    next to it.


You can change the label of phone numbers by from the drop-down menu next them. Available labels are Work, Mobile, Home, Conference, Fax, or Other. Labeling helps you differentiate between phone numbers (although you may also have several identical labels. For example two work numbers for a contact). For email fields, only the Work label applies.



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