Analytics is a legacy web portal for managing a simple phone system, useful for administrators and call center managers who don't require the full complexity and features of the Admin Center. Analytics user guides are available here.
As the name implies, the main function of Analytics is to provide Administrators with statistical measurements and graphs of call traffic, users' activity, and group loads. A detailed call history log, with attached audio recordings, is also maintained and reports can be generated manually or on a schedule.
Additionally, Analytics' Live Dashboard features real-time overview and control of all the active and holding calls shown by the groups they have been routed to. Users' status and availability are indicated and administrators can manually reassign holding calls to users or groups, record calls for later analysis, and listen in on calls for training and overseeing purposes.