Yealink SIP-T46U – Call Forwarding

You can configure your phone to forward incoming calls to another party at all times. This is called Static Forwarding. You can also forward calls while your phone is ringing which is called Dynamic forwarding.

If you need to receive calls from certain numbers while forwarding is enabled you have the option of configuring Authorized Numbers.

You can also forward calls using a Telebroad system feature code as described here.

Static Forwarding

There are three types of static forwarding:

• Always Forward - incoming calls are immediately forwarded.
  
  
• Busy Forward - incoming calls are immediately forwarded if the phone is busy.
  
  
• No Answer Forward - incoming calls are forwarded if not answered after a period of time.

You can enable/disable call forward for the entire phone system. This is known as phone mode and is the default option. You can also customize call forward for each or all accounts. The later is called Custom mode and must be set up in advance by your phone system administrator. 

To configure the call forward mode via web user interface:

• Click on Features>Forward&DND.
  
  
• In the Forward block, mark the desired radio box in the Mode field.
  
  
  
  
• Click Confirm to accept the change.

To enable call forward in phone mode:

• Press Menu>Call Features>Call Forward.
  
  
• Press   or    to select the desired forwarding type, and then press the Enter soft key.
  
  
•  Depending on your selection:
  
  
  • If you select Always Forward:
    
    
    • Press    or    , or the Switch soft key to select Enabled from the Always Forward field.
      
      
    • Enter the destination number you want to forward all incoming calls to in the Forward To field.
      
      
    • (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field.
      
      These are dial codes you can use to activate or deactivate the forwarding feature without needing to go through menu. As seen in the example here, you would dial *72 to deactivate forwarding and *71 to reactivate it.
      
      The codes needs to be different from those for Busy Forward and No Answer Forward.
      
      
      
      
  • If you select Busy Forward:
    
    
    • Press     or    , or the Switch soft key to select Enabled from the Busy Forward field.
      
      
    • Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To field.
      
      
    • (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
      
      The codes needs to be different from those for Always Forward and No Answer Forward.
      
      
      
      
  • If you select No Answer Forward:
    
    
    • Press    or   , or the Switch soft key to select Enabled from the No Answer Forward field.
      
      
    • Enter the destination number you want to forward unanswered incoming calls to in the Forward To field.
      
      
    • Press     or    , or  the Switch  soft key to select the ring time to wait before forwarding from the After Ring Time field.
      
      The default ring time is 12 seconds.
      
      
      
      
    • (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
      
      The codes needs to be different from those for Always Forward and Busy Forward.
      
      
• Press the Save soft key to accept the change or the Back soft key to cancel.

The   icon appears on the idle screen to indicate that call forward is enabled.

To enable call forward in custom mode:

This mode must be set up in advance by your administrator.

• Press Menu>Call Features>Call Forward.
  
  
• Press   or    to select select the desired account, and then press the Enter soft key.
  
  
• Press   or     to select to select the desired forwarding type, and then press the Enter soft key.
  
  
• Depending on your selection follow the same instructions for phone mode as shown above and apply the appropriate settings for either Always Forward, Busy Forward, or No Answer Forward.
  
  
• You can also enable forwarding for all accounts.
  • First enable a forwarding type for a specific account.
    
    
  • Press   or     to select to highlight either Always Forward, Busy Forward, or No Answer Forward field.
    
    
  • Press the All Lines soft key.
    
    
  • The LCD screen prompts “Copy to all lines?”.
    
    
    
    
  • Press the OK soft key to accept the change or the Cancel soft key to reject them.
    
    
•  Press the Save soft key to accept the change or the Back soft key to cancel.

If you activate call forward for the default account, the associated line icon will change to   and the   icon icon will appear on the status bar.

If you activate call forward for the non-default account, only the associated line icon will change  to   .

If you activate call forward for all accounts, all line icons will change to     and the    icon icon will appear on the status bar.

To disable call forward in phone mode:

• Do one of the following:
  
  
  • Press    when the phone is idle.
    
    
  • Press Menu>Call Features>Call Forward. 
    
    Press or    to select the desired forwarding type, then press the Enter soft key.
    
    Press    or     or or the Switch soft key to select Disabled to disable the call forward.
    
    Press the Save soft key to accept the change.

To disable call forward in custom mode for a specific account:

• Press Menu>Call Features>Call Forward or press   when the phone is idle.
  
  
• Press   or     to select the desired account, then press the Enter soft key.
  
  
• Press   or     to select the desired forwarding type, then press the Enter soft key.
  
  
• Press   or    or the Switch soft key to select Disabled to disable the call forward.
  
  
• Press the Save soft key to accept the change.

Forward authorized numbers

You can enter a list of numbers in the web interface that will not be forwarded even when forwarding is enabled.

To configure the forward authorized numbers via web user interface:

• Click on Features->Forward&DND.
  
  
• Select Enabled from the pull-down list of Forward Emergency.
  
  
• Enter the numbers in the Forward Authorized Numbers field.
  
  
• For multiple numbers, enter a comma between every two numbers.
  
  
  
  
• Click Confirm to accept the change.

When call forward is activated on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field.

Dynamic Forwarding

You can manually forward a call to another number while your phone rings.

To forward an incoming call to another party dynamically:

• When the phone is ringing, press    or the Forward soft key.
  
  
• Enter the number you want to forward the incoming call to.
  
  
  
  
• Press  , , or the Send soft key.
  
  
• The LCD screen will prompt a call forward message.