Usage
Pickup Groups allow users to grab an incoming ringing call from other users in the group by dialing ** and answer it on their own phone or TeleConsole app. Both users and telephones can be assigned to more than one group.
Existing Page Groups
The Pickup Groups page is accessed at Admin Center Menu>Voice Features>Pickup Groups. Existing groups are listed by Name and Description. Clicking 
on the Starred column will add a pattern menu to the home page Starred Features panel for fast access.
You can delete pickup groups by checking them and clicking 
, but be aware that this cannot be undone.
Click 
on the top-right to download a CSV file of existing page groups showing a system ID for the group, name, and description. Use 
to search for a specific group(s) by name, description, or the system ID from the CSV file.
Adding a New Pickup Group
To add or modify pickup groups, a user needs to have an Account Owner role or a role with Pattern Menus view permission. Roles are further explained here.
Select ADD PICKUP GROUP from the top of the Pickup Groups List screen or from the Voice Features Shortcut menu.
Provide a name for the group and select CREATE. You will be directed to the Pickup Group Settings screen (discussed next) to finish setting up the group.
Pickup Groups Settings
Selecting or creating a group shows its settings. The arrow buttons let you select the next or previous group without having to go back to the group list.
General Settings
- Name/Description: Self-explanatory. The description is optional.
- Phones: Check the phone numbers for all the users you want to be part of the group. The box next to the Search field lets you select or deselect all phones.
