Pickup Groups allow users to grab an incoming ringing call from other users in the group by dialing ** and answer it on their own phone or TeleConsole app. Both users and telephones can be assigned to more than one group.
Existing Page Groups
The Page Group screen is accessed at Admin Center Menu>Voice Features>Pickup Groups. It lists the existing groups by name and description. You can check one or several page groups and select to delete them.
Select on the top-right to download a CSV file of existing page groups showing a system ID for the group, name, and description.
Select to search for a specific group(s) by name, description, or the system ID from the CSV file.
Adding a New Pickup Group
Select ADD PICKUP GROUP from the top of the Pickup Groups List screen or from the Voice Features Shortcut menu.
Provide a name for the group and select CREATE. You will be directed to the Pickup Group Settings screen (see next) to finish setting up the group.
Pickup Groups Settings
Select any group or create a new one to show its settings. On the top-right you can use the arrows to select the next or previous group without having to go back to the group list.
Name/Description: Self-explanatory. The description is optional.
Phones: Check the phone numbers for all the users you want to be part of the group. The box next to the Search field lets you select or deselect all phones.