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Hold and Resume

When you place a call on hold, the held party may hear either a ringing tone or music as determined by either your phone system administrator or your TeleConsole's phone setting "While call ring play the caller" option.

To place a call on hold press the Hold key . The line indicator on the graphic display will change to a hold icon with.


Press Hold again or the Resume soft key to resume the call. The active audio icon will reapear as the line indicator. 

When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this

feature is enabled or disabled, what the time period is, and what sound effects are available. The sound effects are played at a volume that is typically lower than the normal ringer volume.

Multiple Calls on Hold

If multiple calls are on hold, use Up and Down and to switch between the calls, then press the Resume soft key to retrieve the desired call.

If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls.


If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.

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