- Usage and Access
- Adding New Lines
- Lines & Devices Settings
Usage and Access
The Lines & Devices options let you manage a user's internal phone line(s) and any physical phones connected to it. Internal lines are six digits long but regular ten-digit phone numbers can be associated with them using the Direct Phone Numbers feature.
The feature is a category of the Users & Phones options. Because it has its own six settings sub-categories we gave it a separate article to keep things simpler. Find the main User & Phones article here.
add a new line (see next).Admin Center Menu Users & Phones and expanding the Lines & Devices category.
Select to edit an existing line and open its
Lines & Devices Settings
Description: This is useful if the user has several lines, so you can detail what is each one used for.
Owner: The owner is the currently selected or created user. If you change it the line will disappear from the user's list of lines and you will have to find it under the list of lines of the new user you selected.
Internal Caller ID: This caller ID is shown only for internal calls to other phone system users.
You can use ten-digit numbers, other internal line numbers, and even extension, or:
- Default will assign the default phone system caller ID that can be selected from Account>Account Settings>Default Caller ID.
- Unknown to hide the caller ID.
- Original: if the call is transferred, the original number of the caller is retained and the recipient will see this number instead of any caller IDs that would have been otherwise assigned to the call.
- Original (must own the number): this is the same as the Original option except the recipient will only see the original number if it is considered to be owned by the person who placed the call. With external calls, the caller is always considered the owner.
Internal Caller Name: Enter any name or description that you want to be shown next to the user's internal caller ID on the line.
External caller ID: This caller ID is shown only when the user dials or transfers calls to external recipients and therefore you can only use ten-digit numbers for it. You can also select the other options as those available for the internal caller ID, but they will only apply if a ten-digit number is applied.
External Caller Name: Enter any name or description that you want to be shown next to the user's line external caller ID.
E911 Location: E911 stands for Enhanced 911. It is a solution that allows VoIP (and mobile) users to be connected to emergency services personnel (such as police, ambulance, or the fire department) by dialing 911 on virtual phone systems, just as if they were using a regular landline.
Since the E911 system cannot locate a user based on his internal phone line or caller ID, you need to provide a phone number here that has had a physical address registration for it. This would usually be the main number of your company. Learn more about E911 registration requirements for E911 here.
Enable call recordings: This will enable call recording for both inbound and outbound calls on the line.
If the user has a direct phone number, call recording can also be enabled on it separately and will apply only inbound calls to that number. Enabling both call recordings options may create duplicate call recording records.
Call recrodings can be viewed and played in the Call History Report screen.
Here you can see information and manage and provision physical SIP phones to work with the phone line.
The desktop and mobile versions of the TeleConsole are considered as a device when using the relevant line and will be listed automatically here when the user signs in. The MAC address is not relevant in such a case and you also do not need to perform any provisioning.
Disconnecting and Rebooting Devices
Disconnecting the device ends its connection with the Telebroad server, but this will be re-established if the device is rebooted or if the user signs out and signs back in.
Rebooting a device will bring the phone back to its last configured state. Rebooting has no effect on the TeleConsole app (or the mobile/desktop device that is running it) but it can help clear the connection and is often the administrator's first tool for troubleshooting.
Setup and Provisioning
Start by selecting a phone brand – Yealink, Polycom, Cisco, or Other. Your selection will change the content of the Provisioning template drop-down list to include only relevant items.
Provisioning data: Provides details of specific resource folders on the provisioning server or additional settings for your phone system that are not covered by the template file and Admin Center configuration.
This will initially be provided by Telebroad's support team, but if you already have a data file you can edit it to fit your needs and enable (1 value) or disable (0 value) various features.
Only allow from these IP addresses: Leave this blank to allow provisioning for any IP address or provide IP address(s) to limit provisioning to only certain sectors of your network (you still need to provide MAC addresses regardless).
You can provide multiple addresses separated by spaces or commas. An address range can be specified with a slash symbol, for example 192.168.1.1/20.
Ring Tone: Inbound callers will hear a ring tone while waiting for the caller to answer when you select Play Ringing. They will hear the default music (see below) when you select Play Music on Hold.
Allow Login To Line Remotely: Select a user who can remotely log in and update the line's preferences. This can be the same user who owns the line or a different one, like an administrator. Select none to disable remote login. You also need to set up PIN for this to work.
Remote Login PIN: Enter and confirm a PIN to allow a user to remotely update the line's preferences. Leave these empty to prevent updating the lines.
For this to work you need to create an extension with a default calling route of the "Number menu" (found under the Predefined features destinations). When a user calls that extension, he can enter his line number and a PIN and follow the prompts
Enable call screening: Call screening
- Play caller ID: The system will play the caller ID of the caller to the user before he decides to take the call.
- Ask caller to record (his) name: The system will prompt the caller to record his name and play it to the user before he decides to take the call.
- No: to disable call screening. Note that this may override forwarding. If you don't want to override use...
- Unchanged (defaults to no): Disables call screening without affecting any routing.
(so if a user tries to reach extension 113840 he will just be connected to the department, queue, or other function assigned to the 1 key.)
Forward incoming calls to: Select a destination type and (if applicable) enter the Destination to route calls to from the line.
Use the same destination on busy or unregistered: Toggle this on to hide the "On busy" and "On unregistered" options.
If disabled, calls for busy or unregistered users will be forwarded to the same destination as specified for "Forward incoming calls to:".
On no answer: Select a Forward to: destination type and (if applicable) enter the Destination to forward calls to when the user doesn't answer a call.
On busy: Select a Forward to: destination type and (if applicable) enter the Destination to forward calls to when the user is busy with another call (this option is hidden if "Use the same destination on busy or unregistered" is enabled).
On unregistred: Select a Forward to: destination type and (if applicable) enter the Destination to forward calls to when the user is not signed in to his TeleConsole app or phone (this option is hidden if "Use the same destination on busy or unregistered" is enabled).
Follow in hunt groups, page groups, and queues: Toggle this on to allow forwarding of indirect calls that the user receives from hunt groups, page groups, or queues.
Missed Calls Notifications
If you just want to notify the owner of the line about all missed calls it is easier to use the "Send owner email of missed calls" option in the advanced setting.
The settings here, however, allow you to notify other users (helpful if the line is shared) and send three types of notifications.
Select to edit an existing notification or to remove it.
Select ADD to create a new notification.
When creating or editing a notification, provide the recipient's name and email (only one per notification) and select if to notify only for calls from outside callers or direct calls only (meaning the call was not routed from a group, queue, etc.)
You can use the Active toggle to disable the notification without deleting it.