Call Recording is a valuable feature for companies needing a reliable method to keep records of important conversations. Recorded calls are kept as audio files that are easily accessible to administrators from Telebroad's ACD panel. Files can be downloaded and shared directly from the call flow option of the call log screen.
The feature is helpful in training employees and providing them with feedback to improve their interactions with customers.
Call recording is also available to users for recapping conversation details or self evaluation. It is supported on all versions of the TeleConsole where recorded audio files for calls are saved locally on the user's device.
When using the feature, if required by state or other regulations, it is recommended to add a message during one of the initial phases of the ACD process informing customers their conversations may be recorded and requesting their consent to do so if needed.