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The Dial Pad, Make/Receive Calls, Voicemail Options

The Dial Pad and Making Calls

To make a call tap the Dial Pad button at the bottom of the screen. You can also access your voicemail and its options from here (see below.)

The Dial Pad screen is very straightforward. Simply enter the phone number you wish to call and tap  to initiate the call. You cannot enter names here. To type a name and find its phone number use the Contacts screen instead.

The caller ID that you selected in the General Settings is displayed at the top (818-582-4011 in the example shown here.) 

After you make a call or when you answer a call you will be able to access the Active Calls/Call Options Screen (some call options are also accessible as a notification.)

Additional Dial Pad Access Options

The dial pad is also accessible from other screens or menus where you see the call button  –  ( a contacts screen example is shown here.)

It can also be accessed from notifications, where you can tap CALL BACK and have the number from a voicemail, fax, SMS, or missed call automatically dialed (see below.)

Answering a Call

You don't actually have to be in the TeleConsole to answer a call.

When an incoming call rings a pop-up prompt displays on the home screen or over any other application you are using. The prompt also appears as a notification. While the call rings    icon is displayed in the notification bar.

Tap the ANSWER button to accept the call or DECLINE to reject it.

Depending on your TeleConsole's screening options, as configured by your phone system administrator, you may be asked to press 1 on the dial pad (see Call Screen Options below) to accept the call.

A declined call will be routed to your voicemail. Your phone system administrator can configure it to hang up or be routed to other destinations instead. 

  Note that the TeleConsole must be allowed to show notifications (in the Android setting) or none of these prompts will display and you will not be able to accept calls! (see more about the Android notifications settings here.)

Call and Messages Notifications

If you decline or ignore the call it will be noted as a missed call in the Android's notification drawer (accessible by swiping down from the notification bar). Tap the notification to open the relevant TeleConsole screen (for example a missed call will open the Call History screen) or you can tap CALL BACK to place a call to the person who tried to reach you. 

Similar notifications appear for voicemail, fax, and SMS messages.


Using the Dial Pad for Voicemail Access and Options

The dial pad can also be used to access your voicemail by dialing *1 or by dialing your phone line or extension.

Enter your mailbox PIN if requested. You can change the PIN from the mailbox options by pressing 0 (see below), or from the Admin Center Voicemail SettingsThe latter can help you if you forget your PIN.

The following is a list of all the voice prompts you can use while listening to your voicemails:

  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning (without the envelope).

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

      Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change the folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:

    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exists you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) You will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

      A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits.

    • Press * to return to either the main menu or the last message you were listening to.

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