For CP960 replacements please refer to the user guides for the Yealink CP925/965.
Intercom is a useful feature in an office environment to quickly connect with a specific contact or an operator. The recipient's phone will answer the call automatically if the recipient is not already on another call.
Intercom functionality is also possible by using Telebroad's intercom dial code.
Configuring Outgoing Intercom Calls
You can tap the intercom key to automatically connect with a preconfigured target extension for outgoing intercom calls, and the target extension will automatically answer incoming intercom calls by default.
To configure an intercom key via phone user interface:
- Tap Settings from the Home screen.
- Tap DSS Keys from the Features block.
- Tap the desired line key.
- Tap the Type field.
- Tap Intercom in the pop-up dialog box.
- Tap the Account ID field.
- Tap the desired line in the pop-up dialog box.
- (Optional.) Enter the string that will appear on the touch screen in the Label field.
- Enter the target extension number in the Value field.
- (Optional.) Enter the directed call pickup code in the Extension field.
If it is configured, when the target extension receives an incoming call, you can tap the intercom key to pick up the call directly. Contact your system administrator for more information.
- Tap
to accept the change or 
to cancel.
Intercom key is configurable via web user interface at the path DSSKey>Line Key.
Configuring Incoming Intercom Calls
The CP960 IP phone supports automatically answering an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
You can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. The active call is then placed on hold.
To enable the phone to receive a new incoming call when it has an active call the call
waiting feature needs to be enabled first.
To configure intercom features via phone user interface:
- Tap Settings from the Home screen.
- Tap Intercom from the Features block.
- Make the desired changes.
- Tap to accept the change or to cancel.
These specific parameters are configurable via web user interface at the path Features->Intercom.
Accept Intercom
You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. Accept Intercom is enabled by default.
If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller.
Your phone system administrator can set a period of delay time before the phone automatically answers intercom calls.
Intercom Mute
You can mute or unmute the phone’s microphone for intercom calls automatically. If Intercom Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled, the microphone will work for intercom calls. Intercom Mute is disabled by default.
Intercom Tone
You can enable or disable the phone to play a warning tone when receiving an intercom call. If Intercom Tone is enabled, the phone will play a warning tone before answering the intercom call. Intercom Tone is enabled by default.
If Intercom Tone is disabled, the phone will automatically answer the intercom call without warning.
Intercom Barge
You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Intercom Barge is enabled, the phone will automatically answer the intercom call and place the active call on hold. Intercom Barge is disabled by default.
If Intercom Barge is disabled, the phone will handle an incoming intercom call like a waiting call.
Placing an Intercom Call
To place an intercom call when the target phone is idle:
- Tap the configured intercom key.
- The target extension plays a warning tone and automatically answers the call in the hands-free (speakerphone) mode by default.
Picking up an Incoming Call
When the target extension receives an incoming call, the intercom key icon of the target extension will become 
and stay solid. If you configure the directed call pickup code in advance, you can pick up the target extension’s incoming call by tapping the intercom key. Youcan configure the directed call pickup code when configuring an intercom key.
To pick up an incoming call when the target phone is ringing:
- Tap the intercom key.
- The incoming call of the target extension is answered on the IP phone.
If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you tap the intercom key.