- How Conference Calling Work on the VVX 301/311?
- Setting Up a Conference Call – ---
- Holding and Resuming Conference Calls
- Ending a Conference Call
- Splitting a Conference Call
- Managing Conference Call Participants
How Conference Calling Work on the VVX 301/311?
By default you can set up a conference call with two other people. Adding additional participants may be possible depending on system configuration.
You can hold and resume a conference call and also split it – end the conference and place the people you were talking with on hold.
The conference management feature allows you can mute, hold, and remove conference participants.
Setting Up Conference Calls
There are two methods to set up a conference. One is by calling the participants and using the Confrnc soft key and the other is by joining two existing calls using the Join soft key.
To set up a conference call by calling the participants:
- Call the first conference participant.
- From the Lines or Calls view, press the More>Confrnc soft keys. The active call is put on hold.
- Using the dialer, call the second participant.
- When the second participant answers, press More>Confrnc soft keys to join everyone in a conference.
- The "Active: Conference" screen displays.
To set up a conference call by joining existing calls:
- This work if your phone has an active call and a held call on the same or a different line.
- press More soft key and then Join soft key from either Lines or Calls view.
- The conference will be automatically created between the two calls.
It will take place on the line from which you handled the last active call.
Holding and Resuming Conference Calls
When you place a conference call on hold, you place the other two people in the call on hold. No one in a held conference call can hear each other. To hold just one person, see Managing Conference Call Participants below.
To hold or resume a conference call:
- From the Lines or Calls view, press the Hold soft key.
If you’re in Calls view, be sure to highlight the conference first. The following example shows a held conference in Calls view.
When you are ready to resume the conference press the Resume soft key from either Lines or Calls view.
Ending Conference Calls
To end a conference, and your connection to the other people, press the End Call soft key from either Lines or Calls view.
By default, when you press End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end.
Splitting Conference Calls into Two Held Calls
When you split a conference, you end the conference and place the other two people on hold. You can split an active or held conference call.
To split a conference call press the Split soft key from either Lines or Calls view.
Managing Conference Call Participants
With the conference management feature, you can mute participants, put them on hold, remove them from the conference, or list information about them.
To manage a person in a conference call:
- Set up an active conference call.
- From Active Call, Lines, or Calls view, press the Manage soft key.
If you’re in Calls view, be sure to highlight the conference first.
- Use the up and Down arrow keys to highlight the person you want to manage.
- Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person.
- Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person.
- Press Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call.
- Press Info to view information about the participant including his name, number, and call details indicating if the call is muted, held, or video-enabled.
A popup frame will display the person’s information. You can navigate through the popup with the Up and Down arrow keys.
- Press Back to exit the conference management function.
- Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person.