Porting is the process of moving your phone numbers from an existing provider to Telebroad. The idea is that you keep the same phone numbers as you switch to Telebroad with your clients not noticing any difference in their ability to contact you.
Porting is an FCC regulated process and in most cases your existing provider cannot refuse your porting request. It is advisable however you contact us first to discuss your business needs and to examine your situation. After that we will send you the proper documents to begin the process, including LOA - Letter of Authorization. If you are porting a toll-free number it may require an additional form.
The process itself can last between several business days and a three weeks. During this period, you will keep the service at your existing provider and work with a temporary number on our systems to become familiar with them. Once the porting is successful you will receive a notification from us and at this point you can end the service with your existing provider.
Incorrect information on the porting documents may delay the process, so pay close attention to details when filling them up. To assure accuracy of the forms it is advisable you obtain all the relevant details from your existing carrier.
Additionally it is important you should not have any past due bills with you current provider. But most causes for rejections of porting requests by your existing provider can be easily addressed. Telebroad will assist you during the process and help you resolve any rejection, should one occur.