Porting is the process of moving your phone numbers from an existing provider to Telebroad. It lets you keep the same numbers as you switch to Telebroad without your clients noticing any difference in their ability to contact you.
Porting is an FCC-regulated process and, in most cases, your existing provider cannot refuse your porting request. It is however advisable you contact us first to discuss your business needs and examine your situation.
An LOA – Letter of Authorization and a copy of your recent phone bill are required for porting your numbers. The LOA gives us the legal authority to port your numbers. If you are porting a toll-free number an additional form may be needed. You can submit the porting request directly from the Phone Numbers screen of our Admin Center portal, or you can work with our customer service team to help you with the submission process.
Please also refer to this article for additional documents and details you need to prepare, including a porting PIN.
The process itself can last between several and thirty business days. During this period, you will keep the service at your existing provider and work with a temporary number on our systems to get familiar with the features and services we offer. You can ask your existing provider to forward your calls to your temporary number with us.
We will notify you when the porting is successful. You should test your numbers to make sure they are working properly with our service and only at this point you can end the service with your existing provider (if you do so before this point you may risk losing your numbers!)
Incorrect information may delay the process, so please pay close attention to the details you provide us when filling out the LOA and porting request. To assure accuracy you should obtain all the relevant details from your existing provider. Additionally, you must not have any past-due bills with your current provider.
Most causes for porting rejection can be easily addressed and Telebroad will help you correct and resolve a rejection should one occur.