Yealink T58W/VP59 – Using Your Phone as an Intercom

• Intercom Usage 
• State Indicator of the Intercom key 
• Configuring the Intercom Key and Placing a Call 
• Answering an Intercom Call ---
  
  • Types of Intercom Behaviors 
  • Configuring the Intercom Behavior

Intercom Usage

Intercom enables you to place an internal call that is answered automatically on the contact's phone as long as the contact is not on an active call. Intercom is a useful feature in an office environment to quickly connect with an operator or a secretary or to monitor the target extension availability status.

Intercom functionality is also possible by using Telebroad's intercom feature code.

State Indicators of the Intercom key

The icon of the intercom key changes to indicate the possible following intercom statuses:

Configuring the Intercom Key and Placing a Call

Intercom Key Configuration

You need to configure a DSS line key to function as an intercom key before you can make intercom calls. 

To configure the intercom key:

• Do one of the following:
  
  
  • Swipe left or right to go to the second idle screen or swipe down from the top to access the Quick Settings menu.
    
    Tap Settings  (  ), navigate to Features>Dsskey, and select the desired line key.
    
    
  • Drag the desired line key to the Edit field.
    
    
• Select Intercom from the Type field.
  
  
• Select the desired line from the Account ID field.
  
  
• Do one of the following:
  
  
  • Enter the target extension number in the Value field.
    
    
  • Select    and select the desired contact.
    
    
• (optional) Enter the string that will identify the intercom key in the Label field.
  
  
• Select   .

Placing an Intercom Call

When placing an intercom call, the target phone plays a warning tone and automatically answers the call in speakerphone (hands-free) mode by default. When the target phone has an active call, the intercom call is answered automatically after the active call ends.

To place an intercom call simply tap the DSS line key you configured above.

Answering an Intercom Call

By default, when there is an incoming intercom call, the phone plays a warning tone and automatically answers the incoming call. Your system administrator can configure a delay before the phone automatically answers intercom calls. 

During the intercom call, you can switch between the handset or speakerphone by pressing  . You can also switch a headset if one is plugged in by pressing  .

If your phone is set to answer intercom calls with your microphone muted, you need to press    to unmute your microphone before responding to the call.

You can configure the following behaviors when receiving an intercom call:

• Intercom Allow – allows the phone to automatically answer an incoming intercom call. If you disable this feature, the phone will reject incoming intercom calls and send a busy message to the caller.
  
  
• Intercom Mute – allows the phone to mute the microphone when incoming intercom calls are answered automatically.
  
  
• Intercom Tone – allows the phone to play a warning tone before answering an intercom call automatically.
  
  
• Intercom Barge – allows the phone to automatically answer an incoming intercom call while an active call is in progress. The active call will be placed on hold.
  
  If you disable this feature, the phone will handle an incoming intercom call like a normal incoming call while there is already an active call on the phone.
  
  To enable the phone to receive a new incoming call when it already has an active call, make sure that the call waiting feature is enabled on the phone in advance.

To configure intercom behavior (on the receiving phone):

• Swipe left or right to go to the second idle screen or swipe down from the top to access the Quick Settings menu.
  
  
•  Tap Settings  (  ) and navigate to Features>Intercom.
  
  
• Make the desired changes.
  
  
• Select    .