Call Forwarding and Diverting

When you are not available to answer calls on your phone, you can forward the calls to another phone. You can either forward all incoming calls to a contact (static forwarding) or forward an incoming call manually while it rings to a selected or predetermined contact. You can also divert calls from a specific contact to another contact.


If you need to receive calls from certain numbers even while forwarding is enabled you have the option of configuring  Emergency and Authorized Numbers.


You can also forward calls using a Telebroad system feature code as described here.


Static Forwarding - Forwarding All Incoming Calls to a Contact


Forwarding Types


There are three types of static forwarding scenarios:


  • Always Forward - forwards all incoming calls immediately.

  • Busy Forward - forwards incoming calls when you are busy in a call.

  • No Answer forward - Forwards incoming calls when no one answers the calls.

Configuring the Forwarding Mode


By default, the static forwarding setting applies to all lines on your phone. This is referred to as Phone mode. You can change this to Custom mode which allows you to apply forwarding just on a specific line.


To configure the forwarding mode:

  • Access the web user interface as described here.

  • From the Features menu select Forward&DND.

  • In the Forward block, select either Phone or Custom from the Mode field.

  • Click Confirm.


Activating and Deactivating Forwarding


To activate call forwarding on all incoming calls:


  • From the idle screen select Menu and navigate to Features > Call Forward.

  • If Custom forwarding is enabled select the desired line.

    You can select All Lines to activate forwarding for all lines.

  • Select the desired forwarding type (Always, Busy, or No Answer) and select Enabled or On from the corresponding field.

  • Do one of the following:

    • Enter the contact number you want to forward incoming calls to in the Forward to field.

    • On the T54W phone, highlight the Forward to field, press Directory, and select the desired contact from the Directory list.


      On a T57W phone, select    and select the desired contact.

  • If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

  • Select Save.

If forwarding is applied to all lines the call forward icon (- Always,-Busy, - No answer) appears in the status bar and the phone prompts you that call forward is enabled.


If forwarding is applied to a specific line the forward line icon () appears on the affected line. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar and the phone prompts you that call forward is enabled.


On a T57W phone, you can also swipe down from the top of the screen to enter the control center and tap Forward to enter the desired Call Forward setting screen according to the current forward type. If you have not configured the call forward type, tapping Forward will direct you to the Always Forward setting screen.


To deactivate call forwarding for all incoming calls:


  • From the idle screen select Menu and navigate to Features > Call Forward.

  • If Custom forwarding is enabled select the desired line.

    You can select All Lines to deactivate forwarding for all lines.

  • Select the desired forwarding type and select Disabled or Off from the corresponding field.

  • Select Save.

Configuring Forward Emergency and Authorized Numbers


You can configure your phone to receive incoming calls from specific authorized numbers even when call forwarding is activated.


To configuring forward emergency and authorized numbers:

  • Access the web user interface as described here.

  • From the Features menu select Forward&DND.

  • Select Enabled from the Forward Emergency field.

  • Enter the numbers in the Forward Authorized Numbers field.

    For multiple authorized numbers, enter a comma between every two numbers.

  • Click Confirm.

Manual Forwarding


You can manually forward the call to another contact while your phone rings.


To forward a call manually:


  • When the phone is ringing, select Forward.

  • Enter the number you want to forward the incoming call to.

  • On a T54W, phone, press    or select Send.

    On a T57W,  phone select Forward

The phone prompts a call forward message.


Forwarding Incoming Calls with a DSS Forward Key


When the phone receives an incoming call you can tap a line key, programmed as a DSS forward key, to forward the incoming call to a specific contact.


To forward Incoming Calls with a DSS Forward Key:


  • From the idle screen select Menu and navigate to Features > Dsskey and select the desired line key.

    You can long press the desired line key to set it.

  • Select Key Event from the Type field.

  • Select Forward from the Key Type field.

  • If custom mode is enabled select the desired line.

  • Do one of the following:

    (optional) Enter the string that will display on the phone screen in the Label field.

    Enter the contact number you want to forward the incoming calls to in the Value field.

  • On a T57W phone select    and select the desired contact.

  • Select  Save.

When the phone is ringing, press the DSS forward key you just configured to forward the call to the specific contact.


Diverting Calls to a Contact


You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.


  • On a T54W phone, select Directory or on the idle screen navigate to Menu > Directory > Local Directory.


    On a T57W phone, select Directory or on the idle screen navigate to Menu > Directory.


  • Select the desired contact group or All Contacts.

    On a T54W phone, highlight the desired contact, and select Option > Detail.


    On a T57W phone, tap    after the desired entry.


  • Edit the contact's information and enter a contact’s number you want to divert the call to in the Auto Divert field.


    On a T57W phone, you can tap or to switch the contact you want to edit.

  • Select Save.

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