1. Teleboard | Support Center
  2. Solution home
  3. Buying Guides
  4. Returns/Exchanges and Warranty
Open navigation


We understand that sometimes a product may not match your needs or expectations. For this reason Telebroad offers 15 days no-questions-asked return/exchange on all items we sell from the day the product is delivered to you.

Section 6 of our Terms of Use in the legal pages of our website provides some additional details. 

Obtaining an RMA and Shipping

To make a return or exchange please contact your Telebroad representative with your order number and obtain an RMA (return merchandise authorization) number. 

Products must be shipped back within seven days of obtaining the RMA. An additional seven days may be granted upon request. All shipping costs for the return/exchange are carried by the customer.

Original Packaging and Like-New Condition

Returns/exchanges must be shipped to us in all of the original packaging and include all associated manuals and printed materials, cords, accessories, parts, and other contained items.

Returns/exchanges must be in like-new condition. Telebroad may reject the returned product if the product and/or its packaging are not in like-new condition. In the case of a rejection Telebroad will contact the customer and offer him a choice of having the product shipped back to him.


When processing an exchange, Telebroad will first charge you for the new item on a separate order. Once we receive the exchanged item we will automatically issue a refund for it with your original form of payment. Refunds may take up to eight business days to process. A refund will not be issued in case the exchanged item is not in a like-new condition, in which case the customer can choose to have the product shipped back to him. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article