1. Teleboard | Support Center
  2. Solution home
  3. TeleConsole Mobile – Android and iOS
  4. TeleConsole iOS User Guides
Open navigation

Making Calls, Call Screen Options, Voicemail Options/Prompts

To make a call tap    at the bottom of the screen. You can also access your voicemail and its options from here. After you make a call or when you answer a call you will will be able to access the Call Options Screen.

The caller ID that you selected in the General Settings is displayed at the top ("Unknown" in the example shown here, hiding your number from the receiver). 

The Dial Pad screen is also accessible from other screens where you either see   (call) or from the More menu.

The Dial Pad screen is very straightforward. Simply dial the phone number you wish to call and tap    to initiate the call.

Call Screen Options

When you make or receive a call you will be presented with the call screen options.

You can perform the following functions from the screen:

  • Tap    to end the call.

  • Tap    to silence the microphone on your end, so the person you are talking with cannot hear you.

  • Tap    to display a dial pad screen, useful for calling extensions or making a selections from phone menus. On the dial pad screen tap Hide to return to the call screen.

  • Tap    to activate or deactivate the phone's internal speaker.

  • Tap    to switch between VoIP (your TeleConsole's number) and your mobile number in case you are experiencing connectivity issues with VoIP.

    When you make the switch the Telebroad server will call your mobile phone. Once you pick up, it will finish connecting the call.

    If you have not entered your mobile number in the settings, you will be prompted to first enter it before the switch can be performed.

  • Tap    to place the call on hold. The person you are talking with will hear background music.

    Tap Hold again to resume the call.

  • Tap    to transfer the call to another contact.

    You can enter the transfer number directly on a a dial pad or tap the Contacts or Call Logs tabs and select a number from there.

  • Tap    to connect to another person while the existing call is put on hold.

    You can dial the new person or select one from Contacts or Call Logs. The numbers for both calls will show at the top of the screen and you can tap each to switch between them.

  • Tap    to make a recording of the conversation and save it locally on your device.

  • Tap    to connect two calls in a conference with you.

    For this to work you need to have at least two active calls by using the New Call button. Then choose the call to conference with between yourself, the currently active call, and one of the calls on hold.

Voicemail Access and Options

The dial pad can also be used to access your voicemail by dialing *1.  

If requested, enter your mailbox PIN. You can change the PIN from the mailbox options by pressing 0 (see below), from the voicemail settings of the TeleConsole web version, or from the admin portal (Features>Mailboxes). The later two can help you if you forgot your PIN!

The following is a list of all the voice prompts you can use while listening to your voicemails:

  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning (without the envelope).

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

      Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:

    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exist you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) Your will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

      A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 

    • Press * to return to either the main menu or the last message you were listening to.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article