- Call Parking Usage
- Parking a Call Against an Extension of Your Choice
- Parking a Call to a Shared Parking Lot
- Parking/Retrieving a Call Using a DSS Key ---
Before call parking can be used on your phone, some system extensions need to be assigned as parking slots. This is handled by an administrator in the Admin Center and is explained here.
Call Parking Usage
While the CP925/965/935W telephones are designed for call conferencing, you can also use them to receive and park calls.
When you park a call, it is placed on hold and you can retrieve it from another telephone in your office.
Call parking is also useful when a call needs to be transferred to a user who is not at his desk. A receptionist can accept the call, park it, and use the office overhead paging system to inform the user about the extension where the call is waiting for him. The user can then use any nearby phone to retrieve it.
There are three methods supported by CP telephones to park/retrieve calls. Your system administrator may need to enable or pre-configure these. If the parking against an extension method is enabled the shared parking lot method is disabled, and vice-versa.
If a parked call is not retrieved within a certain time period it will be returned to the phone line that parked it.
Parking a Call Against an Extension of Your Choice
You can park a call directly against your own local extension or a different extension on the system.
To park a call directly and select an extension:
- Tap >Park during a call.
- Do one of the following:
- If you want to park the call against your local extension, tap #.
- If you want to park the call against a different extension, enter the extension (for example, 4606) and tap #.
You can only park calls against extensions that have been assigned as parking slots. Ask your system administrator for a list of such extensions.
- If you want to park the call against your local extension, tap #.
- A voice prompt will confirm that the call has been parked successfully.
To retrieve the call, simply select Retrieve (or >Retrieve) on the dialing screen. Follow the voice prompt and tap # to retrieve the call from your own phone or enter the extension where the call was parked followed by # (for example, 4606#) on any other phone.
(These retrieval instructions are for Yealink CP telephones or a telephone with compatible firmware, but they should work in a similar manner on any Yealink phone where parking/retrieving has been enabled.)
Your system administrator can configure the parking feature so calls are parked in a shared parking lot. Essentially, the system will automatically pick an available parking slot extension and parks your call there.
Usage is similar to as explained above. Simply tap >Park during a call. The call will be transferred to the shared parking lot and the system will provide you with a specific park retrieve code.
To retrieve the call, simply select Retrieve (or >Retrive) on the dialing screen and follow the voice prompts to enter the retrieval code.
Parking/Retrieving a Call Using a DSS Key
You can configure DSS keys to quickly park or retrieve a call against a pre-selected parking-slot extension.
To configure a DSS key to park or retrieve a call:
- Tap on the bottom of the idle screen.
- Long tap the desired line key you want to configure.
- Select Key Event from the Type field.
- To configure the key to park a call, select Call Park from the Key Type field.
To configure the key to retrieve a call, select Retrieve Park from the Key Type field. - (Optional.) Select the desired line from the Account ID field.
- (Optional.) In the Label field, enter a string to identify the park/retrieve key and target extension.
- In the Value field, enter the target parking slot extension where the call is to be parked or retrieved from.
- Tap to finish the configuration.
The park/retrieve key can also be configurable via the web user interface at the path DSSKey>Line Key.
Using the Park/Retrieve DSS Keys
During a call simply tap >Dsskey and select the DSS park key configured above, to park the call against the specific extension associated with the key.
To retrieve a call from a specific extension, tap (Dsskey) on the idle screen and select the retrieve key configured above.
Park/Retrieve Keys State Indicators
The icon and color of the park/retrieve key change to indicate the state of the parking/retrieving operation. It also shows the availability of the target extension (idle or ringing).