Why All My Inbound Calls Go to My Voicemail?

If all of your inbound calls go to your voicemail the problem may be with either Do Not Disturb (DND) or Live Calls settings that routes calls to your mailbox.


Live Calls Settings


The TeleConsole's web version has a setting called Live calls handles by. The options available for the settings are Live phone and Web phone. You select Live phone when you have a physical IP phone connected your computer where you want to receive or make calls from. 


But if you don't have a physical phone, you must select Web phone or inbound calls will be directed to voicemail.  



DND


DND, Do Not Disturb, may be active on either your physical phone or the TeleConsole version you are using. When DND is active your calls will go directly to voicemail. 


Try calling yourself and check if you receive a voicemail in your mailbox or check your email if you have the Voicemail to Email feature enabled.

To disable DND refer to the profile screen of the TeleConsole's web version, mobile Android version, mobile iOS version, or Windows version.

You can also check and possibly disable DND from your physical phone. Depending on your phone model refer to our Poly phones guides or Yealink phones guides.  If you have an older phone refer to DND guides in this discontinued phones section.


Mobile Phone DND


If your account is running simultaneously on the web, desktop (Windows/iOS), or the mobile TeleConsole apps than calls will ring on all logged in TeleConsole clients. You can set DND separately on each client  to have calls ring just on the other clients.


If you are using a mobile TeleConsole client and DND is disabled on it but calls still go to voicemail, check that your mobile device own DND mode (not the TeleConsole's) is not activated. 


While this can change between devices and even system software releases, on most Android devices you will find DND in the quick settings menu, accessed by swiping down from the top of the screen (you may need to swipe twice as the first swipe may only show notifications). Besides the icon shown here, a crescent moon icon is also common among some manufacturers


DND can also be found under the Sound settings. On some Android devices you can also turn DND on with the volume keys by muting the ring volume and turn it off by increasing the ring volume.



On iOS devices you can find DND under the settings or in the Control Center, accessed by swiping down from the top-right corner of the screen (or swipe up from the bottom of the screen on older devices). Tap the crescent moon icon to enable or Disable DND.


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