- Inbound Calls Settings ---
- Do not Disturb (DND) ---
If all of your inbound calls go to your voicemail the problem may be with either Do Not Disturb (DND) or Live Calls settings that route calls to your mailbox.
Inbound Calls Settings
By default, inbound calls to your Telebroad account are handled by the TeleConsolel app. If you prefer using a desk phone, you can enable a Disable incoming calls option that will route calls to your SIP phone (meaning incoming calls are disabled from being routed to the TeleConsole app.)
If you don't have a physical phone, you need to make sure this feature is toggled off!
This option is available on the Windows/macOS/Web versions of the TeleConsole. The mobile versions are not presently supported but you can always use the web version on a mobile device to enable this option.
If you don't have a physical phone and this option is active your inbound calls will be directed to voicemail after several rings! Also, the Telebroad server recognizes any device you are logged on to with a Windows/macOS/Web TeleConsole client and routes calls there when the option is enabled. If you don't pick up the call on those other devices the call will go to voicemail.
You can enable or disable the feature from the Account Options. When enabled, your profile icon appears with an orange status () red banner at the top of the screen reminds you that calls are routed to your desk phone.
Do Not Disturb (DND)
Do Not Disturb (DND) may be active on either your physical phone or the TeleConsole version you are using. When DND is active your calls will go directly to voicemail.
Try calling yourself and check if you receive a voicemail in your mailbox or check your email if you have the Voicemail to Email feature enabled.
If you have more than one line on your account, note that for the Android/iOS versions DND applies to all lines while for the Windows/macOS/Web versions DND can be enabled or disabled for each line separately.
Also keep in mind that if you use your account on more than one device, DND applies to each device separately – disabling it on one device has no effect on the other devices.
Desk Phone DND
You can also check and possibly disable DND from your physical phone. Depending on your phone model refer to our Poly, T4 series models T5 series modelsYealink wireless and conferencing phones. If you have an older phone refer to the DND guides in this discontinued phones section.
Mobile Device DND
If your account is running simultaneously on the web, PC (Windows/macOS), or the mobile TeleConsole apps then calls will ring on all logged-in TeleConsole clients. You can enable DND separately on each client to have calls ring just on the other clients.
If you are using a mobile TeleConsole client and DND is disabled on it but calls still go to voicemail, check that your mobile device's own DND mode (not the TeleConsole's) is not activated.
On some Android devices, you can also turn DND on with the volume keys by bringing the ring volume all the way down. Turn DND off by increasing the ring volume.
On iOS devices, you can find DND under the iOS settings or in the Control Center. The latter is accessed by swiping down from the top-right corner of the screen (or by swiping up from the bottom of the screen on older devices). Tap the moon icon to enable or Disable DND.