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Transferring Calls (Consultative/Blind)

Types of Call Transfer

On the Poly VVX 250/350/450 you can transfer an active or a held call in two ways:

  • Blind Transfer: Transfers the call directly to another line without first speaking with the intended recipient of the transfer.

  • Consultative TransferEnables you to speak with the intended recipient of the transfer before completing the transfer.

    A semi-consultative transfer is when you transfer a call when you hear a ringback from the recipient without actually talking with him.

Another transfer method, using Telebroad's system features, allows you to transfer a call directly to a voicemail of your choice.

Choosing a Default Transfer Type

Consultative is the default transfer type but you can change that to Blind transfer and vice versa. 

To choose a default transfer type:

  • From the Main Menu screen navigate to Settings>Basic>Preferences.

  • Select Default Transfer Type

  • Choose a transfer type.

Transferring a Call

You can transfer a call with the default or non-default transfer type. 

 To transfer a call:

  • During a call do one of the following:

    • Press the Transfer soft key or    to use the default transfer type.

      Press and hold the Transfer soft key or     to to use the non-default transfer type.

      For example, if Blind is the default transfer type, press and hold Transfer or  to perform a Consultative transfer.

    • Press the Transfer>More soft keys, and select Blind or Consultative.

  • Dial a number or select Directory, Recent, or Favorites and choose a contact.

    If you selected Directory you can further select Contact Directory or Corporate Directory (the latter has to be activated on your phone by an administrator.)

  • If the transfer type is set to Blind, the call is transferred immediately.

  • If the transfer type is set to Consultative, press the Transfer soft key or    again after speaking with the contact or when you hear a ring-back sound (Semi-Consultative transfer).

    You can also place the handset back in the cradle to complete the transfer.

  • To cancel the transfer before the call connects, select Cancel. 

    The held call will become active again and you can talk with the original caller. 

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