Transferring Calls (Consultative/Blind)

• Types of Call Transfer
• Changing the Default Transfer Type
• Transferring a Call

Types of Call Transfer

On the Poly VVX 250/350/450 you can transfer an active or a held call in two ways:

• Blind Transfer: Transfers the call directly to another line without first speaking with the intended recipient of the transfer.
  
  
• Consultative Transfer: Enables you to speak with the intended recipient of the transfer before completing the transfer.
  
  A semi-consultative transfer is when you transfer a call when you hear a ringback from the recipient without actually talking with him.

Another transfer method, using Telebroad's system features, allows you to transfer a call directly to a voicemail of your choice.

Choosing a Default Transfer Type

Consultative is the default transfer type but you can change that to Blind transfer and vice versa. 

To choose a default transfer type:

• From the Main Menu screen navigate to Settings>Basic>Preferences.
  
  
• Select Default Transfer Type
  
  
• Choose a transfer type.

Transferring a Call

You can transfer a call with the default or non-default transfer type. 

 To transfer a call:

• During a call do one of the following:
  
  
  • Press the Transfer soft key or    to use the default transfer type.
    
    Press and hold the Transfer soft key or     to to use the non-default transfer type.
    
    For example, if Blind is the default transfer type, press and hold Transfer or  to perform a Consultative transfer.
    
    
  • Press the Transfer>More soft keys, and select Blind or Consultative.
    
    
    
    
• Dial a number or select Directory, Recent, or Favorites and choose a contact.
  
  If you selected Directory you can further select Contact Directory or Corporate Directory (the latter has to be activated on your phone by an administrator.)
  
  
• If the transfer type is set to Blind, the call is transferred immediately.
  
  
• If the transfer type is set to Consultative, press the Transfer soft key or    again after speaking with the contact or when you hear a ring-back sound (Semi-Consultative transfer).
  
  You can also place the handset back in the cradle to complete the transfer.
  
  
• To cancel the transfer before the call connects, select Cancel. 
  
  The held call will become active again and you can talk with the original caller.