Clients who call your company will, at times end up being put on hold. It is important that while holding they don't hear complete silence, and are left to wonder if the call is still taking place. A music that plays while they are holding indicates to them they are still being taken care of.
You can choose the hold music from a variety of available loops and radio stations, or upload a music to fit your personal taste. You can also configure various audio interaction settings and set up different tunes for different queues, departments, or phone numbers so clients can associate them by a specific music.
For even better holding experience you can provide callers with queue notifications to inform them periodically about their position in the queue and an estimated wait time before an agent will answer their call