- New Text
- New Fax
- The Voicemail Message Screen
- The Text (SMS/MMS) Messages Screen
- The Fax Message Screen
Messages is the default screen shown when you first sign-in to the TeleConsole. Here you can see all your voicemails, eFaxes, and text (SMS/MMS) messages.
Access the screen at any time from the menu at the bottom by tapping .
Note that voicemail messages (as well as PIN and greeting options for the mailbox) can also be accessed by dialling *1 on the dial pad. See more information here.
Another way to view messages is from the Documents tab under your profile, where the messages are grouped by type. See the profile user guide for more details.
New messages are displayed in blue. Messages you have already viewed are displayed in grey.
Type any number or name into the Search Messages field to display relevant records.
New Text and New Fax
Tapping at the top-right corner will show the options for sending a New Text, or New Fax.
The message will be delivered from your Telebroad Business SMS number (646-699-1360 in the example shown here) and not from your iPhone's number. If you have more than one business SMS number select the active one from the Teleconsole's general settings. If you don't have one, speak to your administrator or with us to set one up.
Enter the name or number of a recipient's mobile or text compatible number (such as a business or VoiP SMS) in the To: field.
As you type, any matching entries from your company or personal contacts will be shown. Tap the one you like to enter it in the To: field.
Now enter your text message in the text field at bottom of the screen and tap to send it.
The fax will be sent from the number indicated at the top (212-444-9911 in the example shown here). To change it refer to the TeleConsole's channels settings.
Enter a recipient name or phone number (the recipient's fax can be a physical one or a virtual one like the TeleConsole).
As you type any matching entries from your company or personal contacts will be shown. Tap the one you like to enter it in the To: field.
You can tap to add more fax recipients.
Tap to select and attach the file to be faxed to the recipients.
Tap Send to send the fax.
Voicemails are marked by the recording tape icon - .
Tap any voicemail message to open a screen where you can listen to it.
The screen shows the mailbox where the voicemail was recorded to, the name and caller ID of the caller (if available), and the date and time the voicemail was left.
To play the message tap the play button - .
Tap the play button again to pause playing the message. You can also drag the play pointer around to skip or replay portions of the message.
Tap to switch the speaker on and off.
Tap Delete at the top-right corner to erase the message.
To call the person who left the message using his caller ID information tap the dial icon -.
To text the person who left the message using his caller ID information tap the text icon -.
To fax the person who left the message using his caller ID information tap the fax icon -.
If you want to save or share the voicemail file you need to access it from the Documents screen under your profile, as explained here.
The Text (SMS/MMS) Messages Screen
Text messages are marked by the speech bubble icon -.
Tap any text message to open a screen where you can see and respond to the message.
Type a response to the message in text field at bottom of the screen and tap the purple arrow icon to send it.
Tap More on the top-right corner for options to Call or Fax the person who left the message using his caller ID information that will be automatically entered in the corresponding recipient field.
The Fax Message Screen
Faxes are marked by the document icon -.
Tap a fax message to open the screen where you can see its content.
Tap More on the top-right corner for options to Call, Fax, or Send SMS to the person who sent the fax using his caller ID information that will be automatically entered in the corresponding recipient field.
If you want to save or share the fax file you need to access it from the Documents screen under your profile, as explained here.