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Getting Started and an Overview

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Getting Started

Access depends on the type of device you are using.

  • From Telebroad's home page...

    • If you are on a desktop computer click the Login menu (if your browser's window is scaled down you may see a    button instead) on the top right corner and select Analytics.

    • If you are on a mobile device  (or if the size of your browser's window is further scaled down) tap the menu button on the top right corner, tap Login, and select ACD Panel.

The login Screen

At the login screen provide your User Name and Password. If you don’t have a User Name, please contact us to set one up.

You can check the Remember Me box to save your password and avoid having to retype it in the future.

If you forgot your password, click the Forgot Password? link and you will be asked to provide your email. Instructions of how to reset the password will be then emailed to you.


When you initially log in to the Analytics, you will see the Welcome Dashboard screen. It provides an overall perspective of call activity and volume and is considered the home screen of Analytics.

On the top-right corner of the Welcome Dashboard is the Logout button  -  . Click it to log you out immediately, without displaying any confirmation window! Logging out is only available from the Welcome Dashboard.

On the to- left corner of the Welcome Dashboard is the Analytics Menu - . Click it to display all the different Analytics tools. Click    to hide the menu's options.

The Following table explains the function of each menu option:


Menu Item


*ProfileSetup your personal information, email,  and phone number.

Here you can also change your password.

Live Dashboard

Provides information about calls traffic, agents' activity, and queues load. Here you can also assign calls to specific agents or log agents out of the system. There is also a specifc article for the mobile broweser version. 

Call Logs 
Let you see historical call activity by day, week, or month etc. It also provides flow details for each call.

Group DashboardProvides analysis, charts, and measurement of call activity per group.

User Dashboard 

Provides analysis, charts, and measurement of call activity per user.

ReportAllows you to build comprehensive reports by time, user, or group.


A form for sending us feedback. 

*Note that Profile and Feedback do not open in a separate screen, but a pop-out window. You can exit this window by pressing the Escape button on your keyboard or by canceling out of it.

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