- Or just enter the following URL in your web browser - https://reports.telebroad.com.
At the login screen provide your User Name and Password. If you don’t have a User Name, please contact us to set one up.
You can check the Remember Me box to save your password and avoid having to retype it in the future.
If you forgot your password, click the Forgot Password? link and you will be asked to provide your email. Instructions of how to reset the password will be then emailed to you.
When you initially log in to the Analytics, you will see the Welcome Dashboard screen. It provides an overall perspective of call activity and volume and is considered the home screen of Analytics.
On the to- left corner of the Welcome Dashboard is the Analytics Menu - . Click it to display all the different Analytics tools. Click to hide the menu's options.
The Following table explains the function of each menu option:
|*Profile||Setup your personal information, email, and phone number.|
Here you can also change your password.
Provides information about calls traffic, agents' activity, and queues load. Here you can also assign calls to specific agents or log agents out of the system. There is also a specifc article for the mobile broweser version.
|Call Logs ||Let you see historical call activity by day, week, or month etc. It also provides flow details for each call.|
|Group Dashboard||Provides analysis, charts, and measurement of call activity per group.|
Provides analysis, charts, and measurement of call activity per user.
|Report||Allows you to build comprehensive reports by time, user, or group.|
A form for sending us feedback.