Telebroad system features and apps only work if you have an active Telebroad account! If you don't have one, please contact us to get you started with one of our service plans. Otherwise please contact your current business communication provider or SIP phone manufacturer (see Poly support or Yealink support) for assistance.
Telebroad's Cloud-Based Faxing Options
Telebroad supports several convenient cloud-based faxing options with our dedicated fax server.
You can send and receive faxes directly from the TeleConsole app (see Android, iOS, or Desktop/Web versions).
You can also send faxes using our print2fax Windows driver as well as our Email to Fax solution, as discussed below.
The advantages of cloud-based faxing compared to a traditional fax machine are discussed in this article.
Print2Fax
Telebroad offers a handy Windows driver called Print2Fax that allows you to fax documents from any program that supports a printing function. The advantage of this driver is that it converts the documents for you and sends them seamlessly. You can fax any text or graphic document with it.
You can download the driver from www.telebroad.com/downloads/print2fax.exe and can read more about how to use it here.
eFax (Email to Fax Service)
If you can't or don't wish to install the Print2Fax driver then you can send faxes by email using Telebroad's eFax service. The one disadvantage here is that you need to convert your document into PDF format first.
Adding Authorized Users for eFax Numbers
Before you can use the eFax service you need to select and authorize users who can access the service for each eFax number.
To authorize eFax users:
- Access the Admin Center at https://account.telebroad.com/ and go to the Phone Numbers screen.
- Select the eFax phone number you want to configure and expand the General Settings.
- Make sure the Usage field is set to Fax or Call and Fax.
- Click the Email to Fax Settings to see and add to a list of authorized users who are allowed to send and receive faxes from the phone number.
- In the Authorized Email Address field, you can enter the user's account email address or any other email address. This address will be used in the fax history to show the sender.
- To actually authorize the user, select him from the User drop-down list and click
. - You can edit the details of users you have already added to the list and click
to save the changes. Select 
to remove a user from the list.
Attachment File Format and Sending an Efax
The eFax service only accepts PDF file attachments. There is no limit on the number of pages in the PDF file, but make sure to only include one PDF attachment in your email (so if you have four different documents, combine them into one PDF file.) The only limit is the maximum attachment file size allowed by your email service, commonly 25MB.
Also, if there are any images in your email signature be sure to remove them.
To send a fax with eFax:
- Compose an email using one of the email addresses you specified above.
- In the To: field (the recipient), enter the intended fax number using this format – FaxNumber@fax.telebroad.com.
For example – [email protected] - If you enabled password protection above, enter the relevant password in the email's Subject field.
- Attach the fax document to the email. Only one PDF attachment is acceptable.
- Select Send.
You will receive an email confirmation informing you the fax was sent successfully or letting you know it failed to send and a possible reason for the failure.