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How Can I Get Remote Support?

Remote support lets a Telebroad support technician securely observe and control your computer temporarily, allowing him to show you solutions directly on your computer screen instead of just providing instructions over a phone or a chat.

Remote support is presently only available for Windows computers!

Downloading and Running Telebroad Support

The Remote Support software runs as a standalone executable file. It does not install itself on your PC. You need to run it every time you require remote support. The Technician is only able to access your PC after your run the software and establish a connection. When you end the remote support session the technician is no longer able to see or control your PC.

Download the Remote Support software from this link or go to Telebroad's home page and under the Contact Us menu select Remote Support and click Download when prompted.

A file called Telebroad-Support.exe will be downloaded. Click the arrow next to it and select Show in folder If you want to move the file to your desktop or another location that will be easy to access.

  Because the file has an .exe file extension it is possible either your firewall or antivirus software may prompt you with a warning. You will either have to permit the file to run or disable the software temporarily.

Shown here is an example of how the Comodo firewall blocks the file. It is necessary to click Allow several times to permit different components of the Remote Support software to run. Checking the Remember my answer box, at the bottom of the window, ensures that you don't have to go through this process the next time(s) you run Remote Support.

Initiating and Participating in a Remote Session

When you run the software you will be asked to accept a disclaimer and then be prompted to enter your details.

Once you enter your details the remote support session will start. Unless you were already speaking with a technician on the phone or via chat, you will join a queue until a technician becomes available to assist you.

After a technician connects to the remote support session you can chat with him directly from the Remote Support session. Type a message explaining your issue in the chat window and click Send. Click Clear to delete the chat messages or Transcript to save them as a file.

While the session is in progress both you and the technician can control the mouse pointer and the keyboard.

You can also minimize the remote session window by clicking   at the bottom of the window.

Once the technician has resolved your issue click End Session to end the remote support session and close the window. 

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