- Software -–-- TeleConsole | Admin Center | Analytics
- Apps – Print2Fax | Directory Calling
- Integrations – Microsoft Outlook | Zoho PhoneBridge | HHAeXchange Integration
- Partners Software –-Zapier Integrations
Software
TeleConsole
A Personal Communication Hub for Agents and Users
The Teleconsole provides agents and users with an intuitive interface for tracking and managing all daily communications. A user can receive, and access calls (including a PBX functionality for company calling), chats, SMS messages, voicemails, faxes, contacts, and call history logs.
The latest desktop version also offers a very useful team and direct chat feature for an enhanced messaging office communication experience.
TeleConsole User guides and FAQ: Mobile versions – Android and iOS | Windows/macOS/Web
Admin Center
Build and Manage Phone Systems and Call Centers
This is Telebroad's main tool for phone system administrators and IT managers. It allows you to manage your account and services with Telebroad and also build a phone system, administer a call center, manage users, produce reports, add phone lines, buy and port phone numbers, pay for services, and much more.
For easier navigation, the Admin Center documentation is divided into several categories:
You can start familiarizing yourself with the Admin Center and learn how to manage your Telebroad account and services here.
To build a phone system and manage voice features, phone numbers, users, and SMS services see these user guides.
See these articles for call center administration.
Analytics
Office Phone System Statistics and Management
Analytics help you manage your entire office phone system operation from the convenience of your desk. It provides statistical measurements of call traffic, users' activity, and group loads.
A live overview shows all active and holding calls in relation to the groups they have been routed to. You can manually reassign calls, listen in on calls for training and user support, or record calls for later analysis.
Detailed statistical reports can be generated, and comprehensive call logs are also available with attached audio recordings and call flow information.
Apps
Print2Fax
Fax Documents From Any Windows Program
A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built-in contacts book, or you can sync it with your Microsoft Outlook contacts.
Directory Calling
Simplified Company Calling
Directory Calling is a simple Windows app that allows you to find and call contacts on the company's phone system. Your personal TeleConsole contacts are not available here, but for company contacts it provides a faster and simpler calling alternative to the TeleConsole.
Integrations
Microsoft Outlook Integration
Call Company and Personal Contacts Directly From Outlook
A Windows plugin that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Outlook personal information manager. It offers clickable contacts to initiate calls, automatic creation of new contacts based on caller ID, and automatic logging of call details into the calendar.
Microsoft Outlook Integration user guide
Zoho PhoneBridge
Expand the Zoho CRM With Useful Communication Features
A web browser application that works directly from the Zoho interface and gives the user the ability to make calls by clicking any contact's phone number, automatic logging of calls to his Zoho's activity records, and a calls pop-up window with a choice of adding notes about the call's recipient.
HHAeXchange Integration
Calling and Cross-Referencing Functions for the Leading Homecare Software
Configured from the Admin Center and running directly from the TeleConsole, the HHAeXchange integration can display a patient and caregivers' details by cross-referencing the patient's phone number with the HHAeXchange database. This is a great time saver that allows HHAeXchange users to instantly identify callers and offer a more personal service.
HHAeXchange Integration configuration and usage guide
Zapier Integrations
Integrate Telebroad Services With Over Two Thousand Apps
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and share data.
Integration can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select Telebroad and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.