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Software Overview


Software


TeleConsole


A Personal Communication Hub for Agents and Users


The Teleconsole provides agents and users with an intuitive interface for tracking and managing all daily communications. A user can receive, and access calls (including a PBX functionality for company calling), chats, SMS messages, voicemails, faxes, contacts, and call history logs. 

The latest desktop version also offers a very useful team and direct chat feature for an enhanced messaging office communication experience.


TeleConsole User guides and FAQ: Mobile versions – Android and iOS | Windows/macOS/Web


Admin Center 


Build and Manage Phone Systems and Call Centers


This is Telebroad's main tool for phone system administrators and IT managers. It allows you to manage your account and services with Telebroad and also build a phone system, administer a call center, manage users, produce reports, add phone lines, buy and port phone numbers, pay for services, and much more.


For easier navigation, the Admin Center documentation is divided into several categories: 


You can start familiarizing yourself with the Admin Center and learn how to manage your Telebroad account and services here.


To build a phone system and manage voice features, phone numbers, users, and SMS services see these user guides.


See these articles for call center administration.


Analytics


Office Phone System Statistics and Management


Analytics help you manage your entire office phone system operation from the convenience of your desk. It provides statistical measurements of calls traffic, users' activity, and group loads.


A live overview shows all active and holding calls in relation to the groups they have been routed to. You can manually reassign calls, listen in on calls for training and user support, or record calls for later analysis.


Detailed statistical reports can be generated, and comprehensive call logs are also available with attached audio recordings and call flow information.


Analytics user guides and FAQ


Apps


Print2Fax


Fax Documents From Any Windows Program


A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built-in contacts book, or you can sync it with your Microsoft Outlook contacts.


Print2Fax user guide 


Directory Calling 


Simplified Company Calling 


Directory Calling is a simple Windows app that allows you to find and call contacts on the company's phone system. Your personal TeleConsole contacts are not available here, but for company contacts it provides a faster and simpler calling alternative to the TeleConsole. 


Directory Calling user guide 


Integrations


Microsoft Outlook Integration


Call Company and Personal Contacts Directly From Outlook


A Windows plugin that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Outlook personal information manager. It offers clickable contacts to initiate calls, automatic creation of new contacts based on caller ID, and automatic logging of call details into the calendar.


Microsoft Outlook Integration user guide 


Zoho PhoneBridge


Expand the Zoho CRM With Useful Communication Features


A web browser application that works directly from the Zoho interface and gives the user the ability to make calls by clicking any contact's phone number, automatic logging of calls to his Zoho's activity records, and a calls pop-up window with a choice of adding notes about the call's recipient.


Zoho PhoneBridge user guide 


HHAeXchange Integration


Calling and Cross-Referencing Functions for the Leading Homecare Software


Running from Telebroad's Windows Integration Manager, the HHAeXchange integration features VoIP calling capabilities and a displaly of patient's details obtained by cross-referencing his phone number with the HHAeXchange database. A great time saver that allows you to instantly identify the caller and offer a more personal service. 


HHAeXchange Integration user guides


Partners Software---


Zapier Integrations


Integrate Telebroad Services With Over Two Thousand Apps


Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and share data.


Integration can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select Telebroad and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.


Zapier Integrations user guide 

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