- Software -–-- TeleConsole | ACD Panel | Analytics
- Apps – Print2Fax | Click2call | SMS Console | Directory Calling
- Integrations – Microsoft Dynamics | Microsoft Outlook | Zoho PhoneBridge |
- Partners Software –-Zapier Integrations
A Personal Communication Hub for Agents and Users
The Teleconsole provides agents and users with an intuitive interface for tracking and managing all daily communications. A user can receive, and access calls (including a PBX functionality for company calling), chats, SMS messages, voicemails, faxes, contacts, and call history logs.
The latest desktop version also offers a very useful team and direct chat feature for an enhanced messaging office communication experience.
The legacy interface also includes useful settings for creating forwarding rules, activating call screening and call waiting, changing availability status, and managing voicemail greetings and PIN. Additionally, it offers settings for controlling a physical SIP phone's caller ID, time zone, and even speed dial and BLF designations.
A Complete Toolset for Call Center Administrators
The ACD Panel provides your call center administrator with powerful management and supervision tools, allowing for real-time handling of overflow and heavy call volumes.
Built-in algorithms facilitate intelligent call distribution while drag-and-drop functionality gives easy manual control when needed.
Additional tools include detailed reports, call logs, and advanced management of queues and agents. Customized alerts always keep you informed about scenarios that require immediate attention.
Office Phone System Statistics and Management
Analytics help you manage your entire office phone system operation from the convenience of your desk. It provides statistical measurements of calls traffic, users' activity, and group loads.
A live overview shows all active and holding calls in relation to the groups they have been routed to. You can manually reassign calls, listen in on calls for training and user support, or record calls for later analysis.
Detailed statistical reports can be generated, and comprehensive call logs are also available with attached audio recordings and call flow information.
Fax Documents From Any Windows Program
A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built-in contacts book, or you can sync it with your Microsoft Outlook contacts.
Transform Chrome Browser Phone Numbers to Clickable Calling Links
A Google Chrome extension that converts any web page phone number into a clickable link for quick dialing. It features an automation feature to save you time by calling the recipient first and ringing you only once the recipient picks up.
Send SMS Messages Directly From Your Chrome Browser
A Google Chrome extension that utilizes your Telebroad account for sending and receiving text messages from your browser to any mobile recipient nationwide or text-enabled number.
Simplified Company Calling
Directory Calling is a simple Windows app that allows you to find and call contacts on the company's phone system. Your personal TeleConsole contacts are not available here, but for company contacts it provides a faster and simpler calling alternative to the TeleConsole.
Microsoft Dynamics Integration
Make a More Efficient Use of Microsoft’s Popular CRM Software
A Google Chrome extension that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Dynamics CRM – one of the premier CRM platforms on the market. The integration provides key features to streamline and increase the productivity of any business that handles large call volumes. Tools include click-to-call function, automatic Caller ID cross-referencing, automatic call details logging, and a floating notes window.
Microsoft Outlook Integration
Call Company and Personal Contacts Directly From Outlook
A Windows plugin that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Outlook personal information manager. It offers clickable contacts to initiate calls, automatic creation of new contacts based on caller ID, and automatic logging of call details into the calendar.
Running from Telebroad's Windows Integration Manager, the integration features VoIP calling capabilities and a displaly of patient's details obtained by cross-referencing his phone number with the . A great time saver that allows you to instantly identify the caller and offer a more personal service.
Integrate Telebroad Services With Over Two Thousand Apps
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and share data.
Integration can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select Telebroad and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.