- Software -–-- TeleConsole | Admin Center | Analytics
- Apps – Print2Fax | Directory Calling
- Integrations – HHAeXchange | Hubspot | Salesforce
- Partners Software –-Zapier Integrations | Zoho PhoneBridge
Software
TeleConsole
A Personal Communication Hub for Agents and Users
The Teleconsole provides agents and users with an intuitive interface for tracking and performing all their daily communication. Users can receive, access, and make external or internal company calls (with a PBX functionality), SMS messages, voicemails, faxes, contacts, and call history logs.
The desktop version also offers a handy team and direct chat feature for enhanced office communication, allowing users to exchange text messages, voice notes, files, and comments.
TeleConsole User guides and FAQ: Mobile versions – Android and iOS | Windows/macOS/Web
Admin Center
Build and Manage Phone Systems and Call Centers
This is Telebroad's portal for phone system administrators and IT managers. It allows you to manage your account and services with Telebroad and build a phone system, administer a call center, manage users, produce reports, add phone lines, buy and port phone numbers, pay for services, and much more.
Users can also have limited-functionality access to the Admin Center for managing their TeleConsole accounts as discussed in these two articles.
User guides for the Admin Center are available here. They are grouped under the same categories that appear in the portal.
Analytics
Basic Phone System Statistics and Management
Analytics is a legacy portal to manage less complex phone systems. It provides statistical measurements of call traffic, users' activity, and group loads.
A live overview shows all active and holding calls and the groups they have been routed to. You can manually reassign calls, listen in on calls for training and user support, or record calls for later analysis.
Detailed statistical reports can be generated, and comprehensive call logs are also available with attached audio recordings and call flow information.
Apps
Print2Fax
Fax Documents From Any Windows Program
A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built-in contacts book, or you can sync it with your Microsoft Outlook contacts.
Directory Calling
Simplified Company Calling
Directory Calling is a plain Windows app for finding and calling contacts on the company's phone system. Users' personal contacts are not available here, but for company contacts it provides a faster and simpler calling alternative to the TeleConsole.
Integrations
Telebroad integrations are configured from the Admin Center and run directly from the TeleConsole.
HHAeXchange: The HHAeXchange is a leading homecare software solution and it allows Telebroad users to cross-reference details of both patients and caregivers. See the user guide here.
Hubspot: Hubspot is a cloud software suite that helps businesses manage marketing, sales, content, and customer service. The Telebroad Integration works with the Hubspot CRM module. See the user guide here.
Salesforce: Salesforce is a cloud CRM platform to help businesses analyze and manage marketing, sales, e-commerce, and customer service. The Telebroad integration works with Salesforce accounts contacts. See the user guide here.
Zapier Integrations
Integrate Telebroad Services With Over Two Thousand Apps
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and data-sharing routines.
Integrations can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You just need to select Telebroad and another app, set up login details for both, and select a trigger on one app and an action caused by the trigger on the other. Zapier does the rest for you.
Zapier Integrations user guide
Zoho PhoneBridge
Expand the Zoho CRM With Useful Communication Features
A web browser application that works directly from the Zoho interface and gives the user the ability to make calls by clicking any contact's phone number, automatic logging of calls to his Zoho's activity records, and a calls pop-up window with a choice of adding notes about the call's recipient.