- Software -–-- TeleConsole | Admin Center | Analytics
- Apps – Print2Fax | Directory Calling
- Integrations – Microsoft Outlook | Zoho PhoneBridge | HHAeXchange Integration
- Partners Software –-Zapier Integrations
A Personal Communication Hub for Agents and Users
The Teleconsole provides agents and users with an intuitive interface for tracking and managing all daily communications. A user can receive, and access calls (including a PBX functionality for company calling), chats, SMS messages, voicemails, faxes, contacts, and call history logs.
The latest desktop version also offers a very useful team and direct chat feature for an enhanced messaging office communication experience.
Build and Manage Phone Systems and Call Centers
Office Phone System Statistics and Management
Analytics help you manage your entire office phone system operation from the convenience of your desk. It provides statistical measurements of calls traffic, users' activity, and group loads.
A live overview shows all active and holding calls in relation to the groups they have been routed to. You can manually reassign calls, listen in on calls for training and user support, or record calls for later analysis.
Detailed statistical reports can be generated, and comprehensive call logs are also available with attached audio recordings and call flow information.
Fax Documents From Any Windows Program
A Windows driver for faxing documents directly from just about any program that supports a printing function. It has a built-in contacts book, or you can sync it with your Microsoft Outlook contacts.
Simplified Company Calling
Directory Calling is a simple Windows app that allows you to find and call contacts on the company's phone system. Your personal TeleConsole contacts are not available here, but for company contacts it provides a faster and simpler calling alternative to the TeleConsole.
Microsoft Outlook Integration
Call Company and Personal Contacts Directly From Outlook
A Windows plugin that facilitates integration between Telebroad’s PBXcellent and Microsoft’s Outlook personal information manager. It offers clickable contacts to initiate calls, automatic creation of new contacts based on caller ID, and automatic logging of call details into the calendar.
Running from Telebroad's Windows Integration Manager, the integration features VoIP calling capabilities and a displaly of patient's details obtained by cross-referencing his phone number with the . A great time saver that allows you to instantly identify the caller and offer a more personal service.
Integrate Telebroad Services With Over Two Thousand Apps
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software systems to create automated workflows and share data.
Integration can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select Telebroad and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.