Usage and Recent Searches
You can enter full or partial phone numbers, names, or phrases in the global search field (marked with at the top of the screen) to find all related information in your account – contacts, phone calls, conversations, faxes, voicemails, team and direct chats, etc.
The global search returns all relevant results, even if some are filtered out on certain screens. For example, if you have Unread Conversations selected on the messages screen, you will still see search results for conversations you already read.
To make a new search click on right side of the global search field. When you clear the field a list of your Recent Searches is shown giving you quick one-click search option. Remove items from the list by clicking next to them.
Search Tabs and Opening Results
Search results are broken down into tabs of various categories — CONTACTS, CALLS, VOICEMAIILS, MESSAGES, etc. The search term is marked in bold type within the relevant result record.
Both direct and team chats are displayed under the TEAMS tab. For chats you can only look for words and phrases and not phone numbers (unless if they are actually mentioned in the text of a chat).
You can click any result to open it directly. Clicked results for contacts, voicemails, or calls will simply open the related record. But if you look for a word or a phrase it will be marked in yellow in the relevant message or chat when opened (although you may need to scroll down to see it.)
Combined Word/Phrases Search
Note that when you search for a phrase the returned results include the complete phrase as well as records that contain any word in the phrase!
You can combine several words or phrases into one search by enclosing them in quotation marks and connecting them with the and operator.
Hidden Search Results
Note that the search results may not always seem to include the search term. Faizan Dosani, for example, does not seem to include the search term (347) in his extension and searching for "gmail" brings Andrew Barnes extension, but if you open the details for each contact you will see the actual phone number or email address containing it.
Search Results in Threads
Search results for chats also cover threads. But when you click the result it will open the message the thread is relating to and not the message itself. Unless the searched word/phrase is in the last reply of the thread, you will not see it in the message. Just click the thread to open it and see the searched word/phrase.