- Account Details
- Connectivity Status
- Profile and Password Reset
- Personal Status
- Switching Accounts
- Disable Incoming calls
- Do Not Disturb
- Mark all Notifications as Read
- Groups Availability
- More Options and Help & Support
- Sign out
Account Details
The account icon, marked by your initials or your profile picture, acts as a menu for accessing your profile, personal and connectivity status settings, password resetting, and other account options. It also shows your extension or phone line number.
Connectivity Status
The connectivity status shows your ability to receive calls or connect with the Telebroad server. It is indicated by the color of a small disc on the account icon and an alert next to your profile photo.
There are three possible statuses:
- Online (
) – the TeleConsole has connected to the Telebroad server and has authenticated your credentials. All modes of communication are available. - Offline (
) – shown when your internet connectivity is offline, when the TeleConsole is not able to reach the Telebroad server, or when your account credentials cannot be authenticated. You may notice this status briefly when you have just signed in.
You can check the current state of the Telebroad server and services at https://status.telebroad.com. If your internet connection is working fine, you can check if a firewall or some system setting is blocking connectivity to the TeleConsole app (or the web browser you are running it on). See more network troubleshooting suggestions for Windows or macOS. - Do Not Disturb or Disable Incoming Calls (discussed below) (
) – you can make calls but cannot receive them. Faxing and messaging are not affected.
Editing Your Profile and Password Reset
Click Edit Profile to open a window where you can change the First Name and Last Name associated with your account. You can also provide a Mobile or a regular Phone number (where you are reachable besides your TeleConsole number), and a Timezone and Country where you are located.
You can also change your Email Address/User Name or change your Profile Photo by clicking Upload Photo. Your profile photo is used by the Team Chat feature to make it easier to other users to recognise you.
If you change your user name, please contact us to set you up with a new password.
Click RESET MY PASSWORD to change your account password. This is useful if you need to use the TeleConsole on a different device and can't remember your current password (you can also reset your password from the Sign In screen). An email with a link to reset your password will be sent to you. If you don't see it, try looking for it in your spam folder.
When choosing your password, remember that it is case-sensitive (your user name is not.)
After resetting your password you will have to sign in to the TeleCosnole with the new password.
Personal Status
Use the Update your status box when you are busy, away from your desk, or prefer not to be bothered for other reasons.
Setting a personal status does not prevent you from receiving calls or other communication, but it does inform other users that you are temporarily unable to correspond with them. Toggle on Do not Disturb to send calls directly to your voicemail, if you prefer your line doesn't ring while a personal status is in effect.
Type in a personal status in the What's your Status? box or choose from some default options (Lunch, In a meeting, Working remotely, etc.). You can also select an emoji to visually indicate your status.
Select a time frame from the Remove status after... list for automatically removing the status (or select Never to keep it until you change or remove it). A Custom time frame lets you select a specific day and time, and you can also click the time box to type in any desired time.
The status you selected appears in the status box and as a badge on the account icon. Click the status box to edit the status or click X in the status box to remove it.
Your status is visible to other users as an emoji badge in any contact fields across the platform, including the transfer, search, and chat screens.
Users can click the emoji status to see a bubble with the actual status.
Switching Accounts
You can use multiple Telebroad accounts on the same TeleConsole app by selecting Switch Account. Select Sign in with a different account will open a sign-in window where you can provide your Telebroad, Google, or Microsoft credentials.
Once you add a new account to the list, simply click it to switch over to it.
Clicking 
lets you Remove or Sign out of an account on the list.
- Removing an account will delete it from the list and require you to provide the full credentials (user name and password) to sign back in.
- Signing out keeps the account on the list and you can click SIGN IN and just provide the password.
If you need to share your device and TeleConsole app with another user but want to keep your privacy, you need to sign out of the app and let the other user sign in. Also make sure not to keep the app running in the background.
Disable Incoming calls
If you are using your Telebroad account with physical SIP phone, you need to enable this option to route incoming calls to the phone rather than to the TeleConsole. Your profile icon will appear as and a red banner at the top of the screen will remind you calls are routed to your phone. You can select Turn off to route calls back to the TeleConsole app.
If you are not using a physical phone, enabling this option will prevent you from answering incoming calls. It will cause calls to be marked as "missed" and will be routed to voicemail!
You can also route calls to other devices. For example, if you are running the TeleConsole on both a PC and as a mobile device app, you disable incoming calls to accept calls temporarily only on the mobile device.
Do Not Disturb
Use Do Not Disturb if you temporarily can't be bothered to answer calls. When enabled, all inbound calls will go directly to your voicemail, but other users on the system can still chat with you.
Your profile icon will appear as and a red banner at the top of the screen will remind you that calls are routed to voicemail. You can select Turn off to start accepting calls.
If you have more than one line, DND can be enabled or disabled for each line separately!
Your call center administrator will see when you activate Do Not Disturb on their Admin Center's Live Dashboards so they can avoid redirecting calls to you.
Activating DND will disable the Call Forwarding option (see call settings)! DND also has priority over the Disable Incoming Calls option.
Mark all Notifications as Read
This option does two things:
- It resets all the badge counter notifications on the TeleConsole's menu icons (left side of the screen) and the TeleConsole's taskbar icon.
To see badge counter notifications in the first place, you need to enable them from the Unread count option under the Notification Settings! - It also marks all your SMS/MMS conversations as having been read –they are not considered new and will be displayed in normal type instead of bold type.
When selecting this option, you can still see conversations under the All Conversations filter but not under the New Conversations filter, at least not until you receive new text messages!
You can mark individual conversations as unread from the conversation options menu.
Note that you will NOT be prompted with a warning when selecting this option. All notifications and conversations will be marked as read instantaneously. Make sure that you really want to proceed before selecting it.
Groups Availability
When referring to phone system groups, we are talking about either hunt groups or call queues. Both are methods of distributing calls between users and agents based on priority ranking, call strategy, and consideration of call volume and users' availability. This article further explains their use and differences.
The two group management options show a list of call queues or hunt groups you belong to and your availability status in them. You can log yourself in or out (make yourself available or unavailable to receive group calls) with the relevant toggle.
While you are logged out of a queue or hunt groups, you will not receive calls distributed to it, but you can still receive all other calls.
Your call center administrator can also log you in or out and can see your queue availability status on their ACD dashboard page.
If you log out of all your queues, the call center administrator will see your status as Logged Out. He can still route calls manually directly to your number or extension. You need to sign out of the TeleConsole to be completely unavailable to receive calls (the administrator will see your status as "Offline").
With hunt groups, your status can be either Available or unavailable, but the concept is the same — sign out to be completely unavailable to receive calls.
More Options
What's new
Self-explanatory. A list of the improvements and additions to the latest edition of the TeleConsole.
Download the mobile apps
A link to Telebroad's App Marketplace, where you can download the Android or iOS versions of the TeleConsole, as well as other Telebroad communication apps.
Download the Dekstop app
You will see this only if you are using the Web version.
It is a link to Telebroad's App Marketplace, where you can download the Windows or macOS versions of the TeleConsole, as well as other Telebroad communication apps.
Help & Support
There are three options available here. Report issue will open a window where you can write about any issue you are having with the TeleConsole. This will be submitted to our development team. Share idea is similar but meant to allow you to suggest improvements to the development team. Get support will take you to our support portal (the one you are currently reading).
Sign out
Self-explanatory. Sign out of the TeleConsole app when you need to protect your privacy on a shared computer. This only affects the current active user (assuming multiple users are signed in), therefore make sure you have selected the correct user (that is, yourself) using the Switch Account feature.
Signing out also allows you to have other users sign in to the TeleConsole, but a better way to handle this is again by using the Switch Account feature.
Keep in Background
On the desktop versions, you can close the TeleConsole window to exit the app. This will keep your login information so you don't need to re-enter it. However, anyone with access to your computer can also open the TeleConsole and access your account!
When you close the TeleConsole window, you will be prompted if you want to KEEP IN BACKGROUND or EXIT. Keeping the TeleConsole running in the background is required if you want to keep receiving calls!