Web URL is a simple, yet extremely useful, Windows application that automatically looks for an incoming phone number in your popular search engine of choice or in any of our supported integrations. This can provide your agents with some background information about a caller or show them his relevant CRM records.
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Getting Started
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Terminology and Technology
- Glossary A-I
- Glossary J-R
- Glossary S-Z
- What Is a PBX and How It Can Improve Your Business?
- What Is SIP and How Does It Apply to Your Office Telephone System?
- What Is VoIP?
- What Is IP Telephony and How Is It From Different Voice Over IP?
- What Is an IVR?
- What Is an Auto-Attendant and How Is It Different From IVR?
- What Is a SIP Trunk and PBX Trunking?
- What Is a Cloud Based PBX System and How Is It Better Than a Traditional PBX?
- What Are Hunt Groups and Queues?
- What Is SIP Phone Provisioning?
- Business SMS Solutions
- Telephone Numbers and Porting
- eFax
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FAQ and Common Solutions
- Why I Can Make Calls but Cannot Receive Them?
- How Do I Forward My Calls? – A Complete Guide
- Why Are My Calls Getting Labeled as 'Spam Likely'?
- How Can I Use an Analog Phone with an IP Phone System?
- Why All My Inbound Calls Go to My Voicemail?
- How Can I Get Remote Support?
- How Do I Connect a Softphone to My Telebroad Phone Line?
- How to Access Voicemails Remotely? – Five Options
- What Is the Difference between an ACD System and a Standard Phone System?
- Software and Hardware Overview
- Role Specific Guides and Resources
- Contact Telebroad
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Terminology and Technology
- Telebroad Admin Center
- Analytics (Legacy)
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TeleConsole – Desktop/Web
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TeleConsole Desktop/Web – Information and User Guides
- TeleConsole Windows – Installation, Removal, and Exiting
- Account Sign-In, 2FA, and Password Reset
- Settings
- Account – Profile | DND | Queues
- Sound & Devices and the Download Manager
- Global Search
- Team Chat and Direct Chat
- Calls – Calls Log | Blocking Unwanted Calls
- Calls – Active Calls | Conference/Call Options | Video Doorphone
- Calls – Making and Receiving Calls | Using Integrations
- Messages (SMS/MMS), Conversations, Tasks, and Blocking Spam
- Voicemail
- Faxes
- Contacts
- Highlight Phone Numbers to Call, Fax, and Message
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TeleConsole Desktop/Web – FAQ and Troubleshooting
- What to Do If You Forgot Your Password? (Profile or Sign-In Screen Reset)
- How to Block Spam Texts Messages and Unwanted calls?
- Network Troubleshooting on Windows 10/11
- Network Troubleshooting on macOS
- What to Do if You Are Not Receiving Phone Calls?
- What to do if you Can't See Text Messages or Conversations?
- How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
- What Is the Call Priority for Different TeleConsole Clients?
- Firewall Access for the TeleConsole (or Other Apps) on Windows 10/11
- Firewall Access for the TeleConsole (or Other Apps) on macOS
- Changing the Default Email App – Windows/macOS/Chrome/Firefox
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TeleConsole Desktop/Web – Information and User Guides
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TeleConsole Mobile – Android and iOS
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TeleConsole Android User Guides
- Installation, Permissions, Signing In and 2FA, Password Reset
- Account – Editing, Password, DND, Ignore Group Calls, Mark as Read
- TeleConsole Android Settings
- The Messages Screen – Texts (SMS/MMS)
- The Messages Screen – eFaxes
- The Messages Screen – Voicemails
- Call and Voicemail Options, Conference, Make/Receive Calls
- The Calls Screen – Call and Conference Options
- The Dial Pad, Make/Receive Calls, Voicemail Options
- Call History
- Contacts
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TeleConsole Android FAQ and Troubleshooting
- What to Do If You Forgot Your Password?
- What To Do if You Are Not Receiving Phone Calls?
- Fixing Your Android Wi-Fi/Mobile-Data Connection
- What Are Public Contacts?
- What to do if you Can't See Text Messages or Conversations?
- How to Change Your Password?
- How to Change the Voicemail/eFax Sharing Option?
- How to Select a Caller ID?
- How to Activate DND and Disable Notifications?
- What to Do If You Cannot See/Receive Voicemails, SMS Messages, or Faxes?
- How to Setup Call Forwarding?
- How to Deal with Static and Noise Interference?
- What Are Company Contacts and Personal Contacts?
- How Does Your Mobile Device DND Affect Incoming Calls?
- How to Return to the Active Calls/Call Options screen?
- How to Change the Default Email App on Android Devices?
- How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
- What Is the Call Priority for Different TeleConsole Clients?
- How to Dial Phone Numbers From Android Web Browsers?
- TeleConsole iOS User Guides
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Teleconsole iOS FAQ and Troubleshooting
- What to Do If You Forgot Your Password?
- How to Change Your Pasword?
- How to Select a Caller ID?
- What Are Public Contacts?
- How to Setup Call Forwarding?
- How to Change the Default Email App on iOS Devices?
- What Are Company Contacts and Personal Contacts?
- How to Deal with Static and Noise Interference?
- How to Activate DND and Disable Notifications?
- How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
- What Is the Call Priority for Different TeleConsole Clients?
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TeleConsole Android User Guides
- Managing your TeleConsole Account
- Telebroad Apps and Additional Integrations
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Buying Guides
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Phones
- SIP Telephones Buying Guides (Corded, Cordless, and Conference)
- SIP Phones Features, Definitions, and Terminology
- DECT (Cordless) SIP Phones
- Wall Mounting Brackets for Yealink T4/T5 and Poly VVX Desk Phones
- Conference SIP Phones (Yealink CP and Poly Trio)
- Replacement Handsets for Yealink T4/T5 and Poly VVX Desk Phones
- Routers
- Headsets
- Door Phones and Keypads
- Overhead Paging Systems
- Returns/Exchanges and Warranty
- Voice Library and Phone Scripts
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Phones
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Features and Advantages
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Mobility Features
- Voicemail to Email and Remote Voicemail Access
- UNI-Mobile Global Cellular Service
- Mobile Softphone and Communication Hub
- Call Forwarding and Scheduled Forwarding
- Simultaneous and Sequence Call Ringing (Find Me/Follow Me Forwarding)
- Call Park
- Filtered Forwarding (Caller ID Forwarding)
- Hot Desking
- On the Go Extensions
- Business Identity Features
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Productivity Features
- Inbound Caller ID and Call Screening
- Call Blocking and Call Filtering
- Text Messages Blocking
- Hunt Groups, Queues, and Automatic Call Distribution
- Call Recording
- Call Monitoring, Call Whisper, and Barge in
- Conference Bridge
- Voicemail Extras
- Intercom and Office Announcements
- Caller ID Extras
- Do Not Disturb
- Mailboxes Combiner
- Microsoft Outlook Integration
- Web URL
- Zapier Automations
- Zoho PhoneBridge
- Inbound Calling Features
- Administration features
- Other Features
- Customer Service Features
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Mobility Features
- Telephone Keys Layouts and Quick Reference Guides
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Yealink T4 Series Phones User Guides – T43U, T46U, T48U
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Telebroad System Features for All Yealink Telephone Models
- What Are Telephone System Features for Yealink Phones?
- Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)
- Buzzing a Door Phone
- Call Forwarding Dial Code for Yealink Phones
- Group Intercom Paging
- Grabbing an Incoming Call
- Intercom
- Private Caller ID
- Remote Access to Your Voicemail
- Transfer to Voicemail
- Voicemail to Email
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Yealink SIP-T43U
- Keys Layout, LEDs Status, and Quick User Guide
- Rebooting, Updating Firmware/Configuration, Factory Reset
- Web User Interface Access/Connectivity Troubleshooting
- Manual Network Configuration (Static IP Address)
- Wi-Fi Network Connection and Management
- Anonymous Calls – Configuring, Dialing, and Rejection
- Auto Redial
- Blocking Calls With the Blocklist Directory
- Call Forwarding and Diverting
- Call Mute and Keep Mute
- Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
- Conference Calling
- Do Not Disturb
- Hold and Resume
- Using Your Phone as an Intercom
- Parking and Retrieving a Call
- Voicemail Access, PIN, Configuration, and Prompts
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Yealink SIP-T46U
- Yealink SIP-T46S/T46U Screens, Keys Layout, and Quick User Guide
- Web User Interface Access/Connectivity Troubleshooting
- Rebooting, Updating Firmware/configuration, Factory Reset
- Manual Network Configuration (Static IP Address)
- Wi-Fi Network Connection and Management
- Anonymous Calls – Configuring, Dialing, and Rejection
- Auto Redialing
- Blocking Calls With the Blocklist Directory
- Call Forwarding
- Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
- Conference Calling
- Do Not Disturb
- Hold and Resume
- Using Your Phone as an Intercom
- Muting a Call and Keep Mute Mode
- Voicemail Access, PIN, Configuration, and Prompts
- Parking and Retrieving Calls
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Yealink SIP-T48U
- Yealink SIP-T48S/T48U Screens, Quick User Guide, and Keys Layout
- Web User Interface Access/Connectivity Troubleshooting
- Rebooting, Updating Firmware/configuration, Factory Reset
- Manual Network Configuration (Static IP Address)
- Wi-Fi Network Connection and Management
- Auto Redialing
- Anonymous Calls – Configuring, Dialing, and Rejection
- Blocking Calls With the Blocklist Directory
- Call Forwarding
- Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
- Conference Calling
- Do Not Disturb
- Hold and Resume
- Using Your Phone as an Intercom
- Mute and Keep Mute
- Voicemail Access, PIN, Configuration, and Prompts
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Telebroad System Features for All Yealink Telephone Models
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Yealink T5 Series Phones User Guides – T53/T53W, T54W/T57W, T58W/VP59
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Yealink SIP-T53/T53W
- Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
- Web User Interface Access/Connectivity Troubleshooting
- Rebooting, Updating Firmware/Configuration, Factory Reset
- Yealink T53/53W – Performing Network Diagnostics (Ping/Trace Route)
- Wi-Fi Network Connection and Management
- Manual Network Configuration (Static IP Address)
- Anonymous Calls – Configuring, Dialing, and Rejection
- Auto Redialing
- Blocking Calls With the Blocklist Directory
- Call Forwarding and Diverting
- Call Transfer (Blind, Attended and Semi-Attended, BLF/DSS)
- Conference Calling
- Do Not Disturb
- Mute
- Hold and Resume
- Using Your Phone as an Intercom
- Parking and Retrieving a Call
- Voicemail Access, PIN, Configuration, and Prompts
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Yealink SIP-T54W/SIP-T57W
- Yealink SIP-T57W Keys Layout, LED status, Touch Screen, Quick Guide
- Yealink SIP-T54W Keys Layout, LED status, Screens, and Quick User Guide
- Rebooting, Updating Firmware/Configuration, Factory Reset
- Web User Interface Access/Connectivity Troubleshooting
- Performing Network Diagnostics (Ping/Trace Route)
- Wi-Fi Network Connection and Management
- Manual Network Configuration (Static IP Address)
- Anonymous Calls – Configuring, Dialing, and Rejection
- Auto Redialing
- Blocking Calls With the Blocklist Directory
- Call Forwarding and Diverting
- Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
- Conference Calling
- Do Not Disturb
- Mute
- Hold and Resume
- Using Your Phone as an Intercom
- Parking and Retrieving a Call
- Voicemail Access, PIN, Configuration, and Prompts
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Yealink SIP-T58W/VP59
- Yealink VP59 Keys Layout, Touch Screen Functions, and Quick User Guide
- Yealink SIP-T58A Keys Layout, Touch Screen Functions, and Quick Guide
- Registering and Switching SIP Accounts
- Rebooting, Updating Firmware/Configuration, Factory Reset
- Web User Interface Access/Troubleshooting Connectivity
- Connecting a Mobile Phone/Device via Bluetooth
- Wi-Fi Network Connection and Wireless Access Point
- Performing Network Diagnostics (Ping/Trace Route)
- Manual Network Configuration (Static IP Address)
- Auto Redialing
- Anonymous Calls – Configuring, Dialing, and Rejection
- Blocking Calls With the Blocklist Directory
- Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
- Call Forwarding and Diverting
- Conference Calling (Local, Hybrid UC Meeting, Network)
- Do Not Disturb and Silent Mode
- Hold and Resume
- Using Your Phone as an Intercom
- Mute and Keep Mute
- Parking and Retrieving a Call
- Voicemail Access, PIN, Configuration, and Prompts
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Yealink SIP-T53/T53W
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Yealink CP925/965/935W, 73P/76P/78P, W80/W90 User Guides
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Yealink CP925/965/935W
- Yealink CP925 – Keys, Screens, Mute LEDs Status, and Ports
- Yealink CP965 – Keys, Screens, Mute LEDs Status, and Ports
- Yealink CP925/965/935W – Rebooting, Updating Firmware/configuration, Factory Reset
- Web User Interface Access/Troubleshooting
- Connecting and Using Mobile Phone via Bluetooth
- Network Diagnostics (Ping/Trace Route)
- Wi-Fi Network Connection
- Manual Network Configuration (Static IP)
- Anonymous Calls – Configure, Dial, or Reject
- Blocking Calls With the Blocklist Directory
- Call Forwarding and Diverting
- Call the Last Incoming Number, Auto Redial, and Call Completion
- Call Transfer (Attended/Semi-Attended/Blind/BLF)
- Conference Calling (Local, Hybrid UC Meeting, Network)
- Do Not Disturb, Manual Call Rejection, and Silent Mode
- Hold and Resume
- Intercom Calls
- Mute and Keep Mute
- Parking and Retrieving Calls
- Recording a Call
- Voicemail Access, PIN, Configuration, and Prompts
- Yealink CP935W Specific Guides
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Yealink DECT W73P, 76P, 78P
- Yealink IP DECT W56P/56H Keys Layout, Base Station Description, and Quick User Guide
- Using the W56H/73H/78H Handset and DD10K Dongle With a SIP-T5 Deskophone
- Handset Registration, Renaming, and Locating
- Web User Interface Access/Connectivity Troubleshooting
- Restarting, Updating Firmware/configuration, Factory Reset
- Anonymous Calls – Configuring, Dialing, and Rejection
- Call Forwarding
- Call Transfer (to a Contact/to a Held Call)
- Conference Calls
- Do Not Disturb and Silent Mode
- Hold and Resume
- Intercom Calls Between DECT Phones/Handsets
- Muting a Call
- Push-to-Talk (PTT)
- Redialing Recent Numbers and Speed Dial
- Voicemail Access, PIN, Configuration, and Prompts
- Using a Bluetooth Headset
- Yealink W80 and W90 Multi-Cell DECT IP System
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Yealink CP925/965/935W
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Poly VVX 301/311,401/411,601 and VVX 250/350/450 User Guides
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Telebroad System Features for All Poly VVX Telephone Models
- What Are Telephone System Features for Poly Phone?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)
- Call Forwarding Dial Code
- Grabbing an Incoming Call
- Buzzing a Door Phone
- Voicemail to Email
- Remote Access to Your Voicemail
- Group Intercom Paging
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Poly VVX 301/311 User Guides
- Poly VVX 301/311 Quick User Guide and Keys Layout
- Poly VVX 301/311 Phone Views (Home, Lines, Calls)
- Restarting, Updating Firmware/Configuration, Factory Reset
- Web Configuration Utility Access and Troubleshooting
- Hold and Resume
- Mute Call
- Call Transfer (Consultative/Blind)
- Do Not Disturb
- Call Forwarding and Diverting
- Conference Calling
- Voicemail Indicators, Access, and Voice Prompts
- Parking and Retrieving Calls
- Using Your Phone as an Intercom
- Blocking Calls with Auto Reject
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Poly VVX 401/411 User Guides
- Poly VVX 401/411 Quick User Guide and Keys Layout
- Restarting, Updating Firmware/Configuration, Factory Reset
- Web Configuration Utility Access and Troubleshooting
- Phone Views (Home, Lines, Calls)
- Hold and Resume
- Mute a Call
- Call Transfer (Consultative/Blind)
- Do Not Disturb (DND)
- Call Forwarding and Diverting
- Conference Calling
- Voicemail Indicators, Access, and Voice Prompts
- Parking and Retrieving a Call
- Using Your Phone as an Intercom
- Blocking Calls with Auto Reject
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Poly VVX 601 User Guides
- Poly VVX 601 Quick User Guide and Keys Layout
- Phone Views – Home, Calls, Lines, Active Call
- Restarting, Updating Firmware/Configuration, Factory Reset
- Web Configuration Utility Access and Troubleshooting
- Hold and Resume
- Mute a Call
- Call Transfer (Consultative/Blind)
- Do Not Disturb
- Call Forwarding and Diverting
- Conference Calling
- Voicemail Indicators, Access, and Voice Prompts Map
- Using Your Phone as an Intercom
- Parking and Retrieving Calls
- Blocking Calls with Auto Reject
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Poly VVX 250/350/450 User Guides
- Poly VVX 250 Keys Layout and Quick User Guide
- Poly VVX 350 Quick User Guide and Keys Layout
- Poly VVX 450 Quick User Guide and Keys Layout
- Screens – Main Menu, Calls Screen, and Lines Screen
- Restarting, Updating Firmware/Configuration, and Factory Reset
- Web Configuration Utility Access and Troubleshooting
- Hold and Resume
- Mute a Call
- Transferring Calls (Consultative/Blind)
- Do Not Disturb
- Call Forwarding and Diverting
- Conference Calling
- Voicemail Access, Indicators, and Prompts Map
- Blocking Calls with Auto Reject
- Placing an Intercom Call
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Telebroad System Features for All Poly VVX Telephone Models
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Poly Trio Series Conference Phones
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Trio Series Conference Phones User Guides
- Poly Trio C60 Keys Layout, Status Icons, and Quick User Guide
- Poly Trio 8800 Keys Layout, Status Icons, and Quick User Guide
- Poly Trio C60/8800 Main Screens – Home, Calls, Make a Call
- Poly Trio 8300 Keys Layout and Quick User Guide
- Poly Trio 8300 Main Screens – Home, Main Menu, Calls, Make a Call
- Web Configuration Utility Access and Troubleshooting
- Restarting, Updating Firmware/Configuration, Factory Reset
- Connecting a Mobile Phone/Device via Bluetooth/NFC
- Do Not Disturb
- Holding and Resuming Calls
- Mute a Call
- Call Transfer
- Voicemail Access, Opions, and Voice Prompts
- Intercom Calls
- Auto Answer
- Conference Calls
- Recording Calls
- Call Forwarding
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Trio Series Conference Phones User Guides
- Provisioning Guides
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Discontinued/No Longer Supported Telephones
- Cisco 504G,508G,525G
- Konftel 300Wx
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Yealink CP930 (Discontinued)
- Registration, Renaming, and Locating the Phone
- Connecting a Mobile Phone/Device via Bluetooth
- Yealink CP930 (Discontinued) Keys Layout, Screens, Ports, and Quick User Guide
- Accessing the Web User Interface
- Holding and Resuming Calls
- Mute a Call
- Do Not Disturb
- Voicemail Configuration, Access, PIN, and Prompts
- Intercom Calls With Other Base Station Handsets
- Call Transfer
- Conference Calls (Local, Hybrid UC Meeting, Network)
- Recording a Call
- Call Forwarding
- Parking and Retrieving a Call
- Anonymous Calling
- Blocking Calls With the Blocklist Directory
- Poly SoundPoint 330
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Yealink T42G
- Yealink T42G Quick User Guide and Keys Layout
- Accessing the Yealink T42G Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Anonymous Calls – Configuring, Dialing, and Rejection
- Auto Redialing
- Blind Transfer
- Call Transfer (Attended/Semi-Attended)
- Call Forwarding
- Conference Call
- Do Not Disturb
- Hold and Resume
- Mute
- Using Your Phone as an Intercom
- Voicemail Access and Configuration
- Parking and Retrieving a Call
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Yealink CP960 (Discontinued)
- Yealink CP960 (Discontinued) Keys, Touch Screen Functions, Ports, and Keys Layout
- Web User Interface Access/Connectivity Troubleshooting
- Rebooting, Updating Firmware/configuration, Factory Reset
- Connecting a Mobile Phone/Device via Bluetooth
- Wi-Fi Network Connection
- Manual Network Configuration (Static IP Address)
- Hold and Resume
- Mute a Call
- Do Not Disturb and Silent Mode
- Voicemail Access, PIN, Configuration, and Prompts
- Using Your Phone as an Intercom
- Call Transfer (Attended/Semi-Attended/Blind/BLF)
- Call Forwarding
- Conference Calling (Local, Hybrid UC Meeting, Network)
- Recording a Call
- Parking and Retrieving Calls
- Auto Redialing
- Making or Rejecting Anonymous Calls
- Poly SoundPoint 550
- Poly SoundPoint 650
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Yealink DECT W59R
- Yealink DECT W59R Keys Layout, Idle Screen, and Main Menu
- Rebooting, Updating Firmware/Configuration, Factory Reset
- Web User Interface Access/Connectivity Troubleshooting
- Handset Registration and Renaming
- Using a Bluetooth Headset
- Using the W59R Handset/DD10K Dongle With a Deskphone
- Hold and Resume
- Mute a Call
- Do Not Disturb and Silent Mode
- Voicemail Access, PIN, Configuration, and Prompts
- Call Transfer (Blind, Attended, and Semi-Attended)
- Call Forwarding
- Conference Call
- Making or Rejecting Anonymous Calls
- Redialing Numbers
- Intercom Calls Between Handsets
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Yealink DECT W52P
- Yealink DECT W52P/52H Keys Layout, Base Station, and Quick User Guide
- Handset Registration
- Accessing the Yealink DECT W52P Web User Interface
- Restarting, Updating Firmware, Factory Reset
- Hold and Resume
- Mute a Call
- Do Not Disturb
- Voicemail Configuration and Access
- Call Transfer (Attended and Semi-Attended)
- Blind Transfer
- Call Forwarding
- Conference Call
- Making or Rejecting Anonymous Calls
- Intercom Calls Between Handsets
- Cisco 7960 Factory Reset and Provision
- Poly SoundStation IP 6000 (Discontinued)
- Provisioning Cisco 504G, 508G, 525G
- Polycom SoundStation IP 7000
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Yealink CP860
- Yealink CP860 Phone and Extension Microphone Keys Layout
- Accessing the Yealink CP860 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold and Resume
- Mute a Call
- Do Not Disturb
- Voicemail Configuration and Access
- Call Transfer (Attended and Semi-Attended)
- Blind Transfer
- Call Forwarding
- Using Your Phone as an Intercom
- Auto Redialing
- Making or Rejecting Anonymous Call
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API Documentation
- REST API - Usage and Format
- REST API - DELETE Requests
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REST API - GET Requests
- Prohibited Use of Telebroad APIs
- GET/active/calls
- GET/call/flow
- GET/call/history
- GET/call/recording
- GET/calls/recent
- GET/contact and GET/contacts
- GET/contacts/export
- GET/download/mailbox/greeting
- GET/fax/messages
- GET/fax/message
- GET/mailbox
- GET/messages/unread
- GET/my/calls/ringing
- GET/my/huntgroups
- GET/myProfile
- GET/nextSpeedDial
- GET/pbx/logs
- GET/pbx/logs/csv
- GET/people
- GET/phone/cdrs
- GET/phone/destinations
- GET/sms/conversation
- GET/sms/conversations
- GET/sms/lines
- GET/speeddials (results also include BLF)
- GET/Voicemail
- GET/voicemail/file
- GET/cnam
- REST API - POST Requests
- REST API - PUT Requests
- Internal